下载PDF
Expanding Child Helpline International's Reach with Twilio Flex
技术
- 基础设施即服务 (IaaS) - 云数据库
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 电网
- 电信
适用功能
- 质量保证
用例
- 人员跟踪与监控
- 语音识别
服务
- 测试与认证
挑战
针对儿童的暴力是一个普遍存在的问题，由于资源有限，儿童求助热线无人接听的比例很高。
关于客户
国际儿童帮助热线是一个非营利性联盟，由遍布 140 个国家/地区的 160 条帮助热线组成，致力于为有需要的儿童提供支持和帮助。
解决方案
Tech Matters 和 Child Helpline International 合作创建了 Aselo，这是一个由 Twilio Flex 提供支持的基于云的联络中心系统，以提高会员求助热线的覆盖范围和响应能力。
运营影响
数量效益
相关案例.
Case Study
Hydro One Leads the Way In Smart Meter Development
In 2010, Ontario’s energy board mandated that time-of-use (TOU) pricing for consumers be available for all consumers on a regulated price plan. To meet this requirement, Hydro One needed to quickly deploy a smart meter and intelligent communications network solution to meet the provincial government’s requirement at a low cost. The network needed to cover Hydro One’s expansive service territory, which has a land mass twice the size of Texas, and its customers live in a mix of urban, rural, and remote areas, some places only accessible by air, rail, boat or snowmobile. Most importantly, the network needed to enable future enterprise-wide business efficiencies, modernization of distribution infrastructure and enhanced customer service. To meet these needs, Hydro One conceptualized an end-to-end solution leveraging open standards and Internet Protocols (IP) at all communication levels. The utility drew upon industry leaders like Trilliant to realize this vision.
Case Study
Selling more with Whirlpool
Whirlpool wanted to add connectivity to appliances and transform the company's relationship with customers. Traditionally, Whirlpool interaction with customers was limited to purchases made once every ten years. Connected washer and dryers provide exciting new features like remote management of start times and inter-machine communication.
Case Study
SAS® Analytics for IoT: Smart Grid
Companies face falling revenues, rising infrastructure costs, and increasing risk of outages caused by inconsistent energy production from renewable sources. Less money is coming in as more people and organizations take steps to curb their energy use. Utilities are paying more to maintain and build infrastructure due to increasing complexity, resulting from the rising number of intermittent and variable renewable energy sources connected in the distribution grid.
Case Study
Enel Secures Italian Power Generation Network
Electric energy operators around the world are working to increase the reliability and cyber resiliency of their systems. This includes Enel, a global power company that manages and monitors the Italian power grid. This grid:• Serves 31 million customers• Has a net installed energy capacity exceeding 31 gigawatts• Includes more than 500 power generation plants,including hydroelectric, thermoelectric, and wind• Is managed and monitored by Enel 24/7/365• Is operated by Terna, the Italian Transmission System Operator (TSO)Enel is responsible for the availability of the grid’s underlying ICS and industrial network. It also manages Regional Control Centers and Interconnection Centers which connect with the TSO. The TSO manages the flow of energy to the grid plus controls and remotely regulates the power generation of power plants, increasing and decreasing power production as required. The complex system of interaction and cooperation between Enel and the TSO has strong security implications as well as operational and business challenges.
Case Study
Vodafone Hosted On AWS
Vodafone found that traffic for the applications peak during the four-month period when the international cricket season is at its height in Australia. During the 2011/2012 cricket season, 700,000 consumers downloaded the Cricket Live Australia application. Vodafone needed to be able to meet customer demand, but didn’t want to invest in additional resources that would be underutilized during cricket’s off-season.
