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实例探究 > Financial Industry Case Study Process for Electronic Rights Management via Intranet (PERMIT)

Financial Industry Case Study Process for Electronic Rights Management via Intranet (PERMIT)

技术
  • 功能应用 - 企业资源规划系统 (ERP)
  • 应用基础设施与中间件 - 数据交换与集成
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 质量保证
用例
  • 过程控制与优化
  • 监管合规监控
  • 远程控制
服务
  • 系统集成
  • 软件设计与工程服务
挑战
Helaba faced several challenges with their existing system authorization process. The complexity of over 70 different types of paper forms made it difficult to select the correct one, leading to confusion and errors. The processing time was lengthy, often taking up to four weeks due to the number of necessary authorizations and mailing delays. Additionally, the process involved multiple transitions between paper, email, phone, and fax, increasing the risk of errors and duplication of efforts. There was also low visibility into the process, making it hard to track the status of requests and causing dissatisfaction among employees and management.
关于客户
Helaba Landesbank Hessen – Thueringen is one of Germany’s leading Landesbanks and a premier global financial center. With a workforce of 5,900 employees and a balance sheet of $309 billion USD, the bank operates from two headquarters and maintains multiple regional and representative offices, as well as affiliates throughout Europe. Helaba is committed to protecting the integrity and privacy of its financial data and ensuring that approval authorizations are granted only to individuals who meet the necessary criteria. The bank's goal was to automate processes and improve internal controls to prevent improper approval authority, which could result in significant financial losses.
解决方案
Helaba chose Ultimus’ Adaptive BPM Suite to address their challenges due to its high usability, easy-to-define processes, and customizable forms that integrated seamlessly into their existing system. The cumbersome process was automated and optimized into six steps, with the entire process now conducted via email. Executives receive only one request per authorization, and bottlenecks are eliminated as each step escalates after a set period of time, being terminated or reassigned as appropriate. Requests are automatically assigned an Ultimus incident number when initiated, starting the PERMIT process. The implementation of Ultimus’ BPM Suite was smooth and efficient, tested across the entire bank before going live, and rolled out one department at a time. The solution integrated seamlessly with Helaba's system and was so user-friendly that official training was unnecessary, even though thousands of employees use the process. Based on the success of the PERMIT project, Helaba plans to automate and optimize more processes within their organization.
运营影响
  • The processing time for system authorization requests decreased from four weeks to less than one day, significantly improving efficiency.
  • The transparency of processes organization-wide increased, allowing for better tracking and visibility of requests.
  • Helaba gained greater control over systems authorization, reducing the risk of improper approvals and enhancing security.
数量效益
  • Processing time reduced from 4 weeks to less than 1 day.

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