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Fireflies' Integration Capabilities Enhance Baanx Group's Customer Service Visibility
技术
- 应用基础设施与中间件 - 区块链
- 网络与连接 - 网关
适用行业
- 设备与机械
适用功能
- 销售与市场营销
用例
- 租赁金融自动化
- 供应链可见性(SCV)
服务
- 系统集成
挑战
Baanx Group 很难监控其面向客户的团队生成的语音数据，并且缺乏对销售和客户服务呼叫的完整可见性。
关于客户
Baanx Group 是一家金融科技公司，提供模块化、iFrame 和 API 驱动的金融服务，包括借记卡、数字钱包、IBAN、汇款/外汇和加密支付网关。他们的目标是帮助世界采用区块链技术、数字资产和加密货币。
解决方案
Baanx Group 实施了 Fireflies，这是一种人工智能记事本和通话录音解决方案，可准确记录会议内容并与多个电话、视频会议平台和 CRM 集成。
运营影响
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