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Forever Direct Boosts Emea Fulfilment Capacity and Service Levels with Manhattan Solutions
技术
- 功能应用 - 仓库管理系统 (WMS)
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 消费品
适用功能
- 仓库和库存管理
- 物流运输
用例
- 库存管理
- 仓库自动化
- 预测性维护
- 供应链可见性(SCV)
服务
- 系统集成
- 软件设计与工程服务
挑战
Forever Direct needed to centralize its logistical processes in a new regional distribution centre (RDC) to supply 93 countries in EMEA with Forever Living Products. The company also had to process 'direct delivery' orders for distributors in 19 countries. The original distribution model involved goods being dispatched from multiple distribution centres or directly from the US-based factories, which was complex and inefficient. Surveys indicated that the supply chain was too complex and was slowing down product and information flows. The company needed a modern, centralized distribution approach to meet 100% of the demand and delivery requirements of its distributors.
关于客户
Forever Direct EU BV is an EMEA importer and distributor of Aloe Vera-based products from its US-based parent company, Forever Living Products. The company operates a regional distribution centre (RDC) in Oud Gastel, Netherlands, to serve around 500,000 independent distributors located in 93 countries. Forever Living Products, founded in 1978, is a US family firm that decided to build a new RDC in the Benelux region to gain better access to its customers across Europe, the Middle East, and Africa (EMEA). The company aims to produce accessible, high-quality products and needed a reliable IT infrastructure to support its centralized logistics operations.
解决方案
Forever Direct selected Manhattan Associates’ Warehouse Management (WMS) and Supply Chain Intelligence (SCI) solutions to support its distribution operations in the new RDC. The WMS would drive logistics processes, while the SCI would monitor and further improve supply chain performance. The implementation roadmap for Manhattan’s solutions covered an area of 17,000 sq. m (180,000 sq. ft.) and lasted for 10 months. The deployment aimed to cut costs, optimize staff deployment, improve order fulfillment accuracy, and enhance service levels. Additional systems like Warehouse Control System (WCS), Enterprise Resource Planning (ERP) for sales and operations planning, and transport management and customs software were also implemented. The new IT infrastructure allowed for a more modern way of executing operational processes, ensuring scalability for future growth.
运营影响
数量效益
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