下载PDF
FranklinCovey Enhances Email Security and Efficiency with Abnormal
技术
- 网络安全和隐私 - 应用安全
- 网络安全和隐私 - 云安全
适用行业
- Professional Service
适用功能
- 商业运营
服务
- 系统集成
挑战
Graymail that made it past the company’s Microsoft 365 security was impacting efficiency—for the IT team and the company in general. “We don't have time for someone to watch the email abuse box all day, so we have to be strategic to protect our individual users, our data, and the enterprise,” said Blaine Carter, Global CIO. “Efficiency and automation are key. We wanted an adaptable, automated solution that no one has to babysit.” Carter and his team also wanted a reliable way to prevent advanced credential phishing and vendor email compromise attacks from evading their existing security stack. Said Carter, “Microsoft is very good at filtering threats with malicious elements, but we also needed in-depth understanding of email intent.”
关于客户
FranklinCovey has earned an international reputation for effective leadership and company culture training. For more than 35 years, their coaching has promoted “habits of effectiveness in every individual” and “high-trust culture” to achieve key goals. The company also applies this approach to its own operations, supporting customers across 160 countries with resources in two dozen languages. This commitment is just one of the reasons the firm has earned the trust of multiple Fortune 100 and Fortune 500 companies.
解决方案
Abnormal Inbound Email Security uses advanced behavioral AI to baseline normal behavior of every user in an organization and then detect deviations—including subtle shifts in tone, content, and wording—that can indicate a sophisticated attack. Email Productivity extends behavioral AI to the message sorting habits of each user to learn their preferences. Then, the solution automatically sorts unwanted graymail into a Promotions folder, freeing the IT team from tedious tasks related to managing rules and safelists. Abuse Mailbox Automation and Account Takeover Protection use Abnormal behavioral AI to put investigation, remediation, and compromised-account lockouts on autopilot, so the IT team can enjoy more peace of mind and more time for other tasks.
运营影响
数量效益
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
