Freedom of Information Act (FOIA)

WEINMANN Emergency, a Hamburg-based medical technology company, was facing challenges in developing new medical devices. The company needed to expedite the process of bringing new products to the market while ensuring compliance with medical standards and regulations. The primary goal was to speed up the development and release of their MEDUCORE Standard² solution, a portable defibrillator. The company required a technology partner with expertise in embedded Linux software development, the capacity to assemble a strong engineering team quickly, and a cost-effective cooperation model. The challenges included implementing a secure communication protocol with a telemetry server, securely uploading user session data and device logs, fixing multithreaded data access issues, building Wi-Fi network connections, improving Bluetooth printer support, and ensuring compliance with security regulations.

Mellanox Technologies, a multinational supplier of computer technology networking products, was facing challenges with its testing, research, and design infrastructure. The company, with multiple manufacturing sites worldwide, needed an infrastructure that was engineered for integration, easy data sharing, scalability, and unified support. The existing system was not providing the performance and reliability required to accelerate product innovation. Mellanox also needed to reduce the time to market for its products, including adapters, switches, software, cables, and silicon products for markets such as high-performance computing. The company was in search of a unified solution that was reliable, scalable, and cost-effective.

Sipssa Medicina Privada, a renowned prepaid health insurance company in Argentina, was grappling with the challenge of reducing response times for its members. The company was experiencing delays of up to 48 hours in responding to queries through phone and email channels. The need for 24/7 availability and immediate responses was paramount to enhance their relationship with members. The company aimed to reduce pending messages, provide round-the-clock customer service, receive online referrals from potential members, rate representative service in customer experience, improve customer service by providing adequate information, optimize and measure response times in each process, and systematize processes without needing representative assistance.

Kern River Outfitters, a family-owned whitewater rafting business, was facing a significant challenge in managing its day-to-day operations. The company, which provides guided rafting tours in Idaho, Oregon, and California, generates thousands of online waivers for its adventure activities. These waivers are not just simple forms; they include detailed information such as allergies, emergency contact info, and more. The process of manually entering this data into their Customer Relationship Manager (CRM), Streak, was time-consuming and monotonous. The adventuring season, which lasts from April or May through the entire summer, meant that the number of waivers the company had to process was in the thousands. This tedious task was taking away valuable time that could be spent on other aspects of the business.

BT Sport, a collection of sports channels offered by the BT Group in the UK, needed a high-speed file transfer solution to support ad hoc ingest and distribution as well as power automated data replication to an offsite data recovery center. The vision of BT Sport could only be realized with a new, state of the art broadcast facility. Timeline Television, BT Sport's technical partner, had less than six months to build out the broadcast centre from an empty shell into a 24 hour-a-day operation, including the simultaneous roll-out of a fully automated disaster recovery system. They quickly identified the need for a robust, high-speed transfer platform from a trusted vendor, to power the intense file-based production workflows and meet the project’s aggressive timescale. The platform needed to support secure high-speed transfer at multi-gigabit speeds, allow fully automated end-to-end workflows including ad hoc content ingest, review, approval and distribution, and offer reliable, secure data replication of petabytes of media from BT Sport’s main site in London’s iCITY to the disaster recovery and continuity facilities located at the iconic BT Tower.

Retailers, particularly grocery chains, face a significant challenge when a major storm is announced. They must ensure their shelves are stocked to meet the community's preparedness needs, while also ensuring they can reopen quickly post-storm. Food Lion, a grocery chain, aims to reopen its doors within 24 hours of a storm impact. Retail Business Services, the services company for six major East Coast grocery brands in the United States, including Food Lion, had to devise a plan to achieve this 24-hour goal. The challenge was to have clear weather intelligence and a proactive emergency plan in place. The plan needed to include which stores may need generators and which associates in the areas surrounding the impact zones can be called upon to help reopen stores.