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from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM
技术
- 功能应用 - 远程监控系统
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
- 库存管理
服务
- 系统集成
- 软件设计与工程服务
挑战
The environmental firm faced significant challenges with its imaging depots, which were designed to build and distribute computers to users across the company. While the depots provided excellent customer service, they were not sustainable from a business perspective. The process was labor-intensive, costly, and time-consuming, leading to significant backups and inefficiencies. Storage was another major issue, as maintaining a large quantity of equipment at non-warehouse locations was impractical. The firm needed a more efficient and cost-effective solution to streamline the computer delivery process without compromising the quality of service.
关于客户
The customer is an environmental firm based in the United States, employing over 1,000 people. The firm is dedicated to providing high-quality environmental services and has a strong focus on leveraging technology to improve operational efficiency. The company had been using various 1E products for over a decade, including Nomad and NightWatchman, and had been considering 1E Shopping for several years. The firm decided to create imaging depots to service its users for desktop and laptop delivery, aiming to provide fully configured computers with all necessary software and accessories pre-installed. However, the depots proved to be unsustainable due to high costs and inefficiencies.
解决方案
The firm implemented a new solution that involved shipping computers directly from the manufacturer to the user and providing a self-service process for users to complete the build of their own computers. This process leveraged 1E Shopping to automate the ordering and approval process, allowing users to request the software they needed with all approvals handled automatically. The task sequence for computer delivery was simplified to include dynamic patch and driver injection, ensuring that any model of computer could be built without issues at the factory. The solution also included a process for automating the backup and restore of user data during computer refresh scenarios, using 1E Nomad and USMT. This end-to-end automated process significantly reduced costs and manual labor while maintaining high-quality service for end users.
运营影响
数量效益
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