下载PDF
Global Manufacturer Quaker Houghton Enhances Customer Experience with Automated Workflow
技术
- 功能应用 - 制造执行系统 (MES)
适用行业
- 设备与机械
- 金属
适用功能
- 人力资源
- 销售与市场营销
用例
- 添加剂制造
- 人员跟踪与监控
服务
- 测试与认证
挑战
工业过程流体领域的全球领导者奎克好富顿 (Quaker Houghton) 在客户服务流程中面临着挑战。他们的销售和服务人员会将客户样品发送到他们的实验室进行分析，以解决客户的问题。然而，他们缺乏有效的方法来确定全球近 20 个实验室中的哪些实验室应该接收样本。由于需要跟踪、批准和报告工作活动，该过程变得更加复杂。现有流程由电子邮件驱动，效率参差不齐。实验室管理人员还需要额外的时间来查找和组织数据，以充分了解总体需求。奎克好富顿需要一种更好、更快的方法来简化此流程，以增强客户体验。
关于客户
奎克好富顿是工业过程流体领域的全球领导者。他们的业务是通过优化流程、降低成本以及提高用于制造、轧制、切割或铸造金属的流体的安全性和可持续性，使其他企业更好地运营。客户使用奎克好富顿流体的制造过程精确而复杂。如果有任何问题，它可能会以机器上的化学沉积物、中央系统中的泡沫或钢或铝板上的缺陷的形式出现在客户的车间中。奎克好富顿在全球拥有近 20 个实验室进行实验和分析来解决这些问题。
解决方案
Quaker Houghton 采用了一种使用 Nintex Forms 和 Nintex Workflow 的解决方案来自动化启动实验室请求的过程。该解决方案被称为“非常规服务请求在线工具”，允许面向客户的销售和服务人员从在线门户访问实验室请求表。然后，他们可以填写字段和下拉菜单，其中包含有关流体类型、客户如何使用它以及由此产生的缺陷的详细信息。 Nintex 表格背后的计算将确定最适合服务请求的实验室，并发送样本进行分析。 Nintex Workflow 会将请求发送给适当的审核者和批准者，让他们了解情况。实验室完成分析后，生成的报告将发送给所有相关方并存档在 SharePoint 中以便于访问。该解决方案还包括一个仪表板，可以清晰地概述所有实验室所有产品线的所有请求。
运营影响
数量效益
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Goldcorp: Internet of Things Enables the Mine of the Future
Goldcorp is committed to responsible mining practices and maintaining maximum safety for its workers. At the same time, the firm is constantly exploring ways to improve the efficiency of its operations, extend the life of its assets, and control costs. Goldcorp needed technology that can maximize production efficiency by tracking all mining operations, keep employees safe with remote operations and monitoring of hazardous work areas and control production costs through better asset and site management.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
