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实例探究 > Hawai'i Pacific Health delivers information, eases anxiety and burnout

Hawai'i Pacific Health delivers information, eases anxiety and burnout

技术
  • 分析与建模 - 实时分析
  • 应用基础设施与中间件 - 数据可视化
  • 功能应用 - 远程监控系统
适用行业
  • 医疗保健和医院
适用功能
  • 商业运营
  • 人力资源
用例
  • 远程协作
  • 远程控制
  • 远程病人监护
服务
  • 系统集成
  • 培训
挑战
With much of the staff working 12-hour shifts on site, it was vital to be able to communicate with staff members in a fast, mobile method. The need for quality care increased sharply when the COVID-19 pandemic hit worldwide. As businesses began shutting down and cases began to climb, the first and most pressing need, for both patients and employees, was the need for information. Executive communications had been limited to emails or newsletters, and there was a struggle to reach employees and medical staff in multiple locations with policies and protocols changing hour by hour.
关于客户
Hawai'i Pacific Health (HPH) is a non-profit healthcare network of hospitals, clinics, physicians, and care providers covering Hawaii and the Pacific Region. It is the largest healthcare provider in the state, serving a critical role in delivering quality care to the Hawaiian people. Given the geographic isolation of the Hawaiian Islands, HPH cannot simply send patients to another county for care, making it essential to provide comprehensive healthcare services locally. The organization employs around 7,000 staff members who often work long shifts, necessitating efficient and effective communication methods to ensure the well-being of both patients and employees.
解决方案
HPH adopted the Firstup platform to deliver information and ease tension among staff. The platform allowed the CEO to speak directly to teams, and the video feature helped answer staff members’ questions in an easily digestible manner. For example, a video was created to explain the sterilization of N95 masks. The platform also enabled targeted push notifications, delivering mobile notifications with daily COVID bulletins, PPE information, and return-to-work guidelines. This was particularly helpful for remote staff and frontline workers who often spent hours on their feet and could not easily access email. Additionally, the platform facilitated wellbeing initiatives, such as mindfulness and meditation opportunities, and a wellbeing podcast featuring stories from frontline workers. A rap video featuring frontline workers was also created to lift spirits and lighten the mood.
运营影响
  • Employees now learn about company news, get inspired by stories from co-workers, and hear directly from leaders through authentic video messages.
  • Managers can communicate changes and updates to staff, even on days they’re not in the workplace.
  • Staff can easily connect to important wellness initiatives and creative offerings to minimize anxiety and burnout.
数量效益
  • 20% adoption on day 1
  • 70% adoption in the first 6 months

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