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Health Insurance Company Streamlines Operations with Nuvolo's Connected Workplace
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资产管理系统 (EAM)
适用行业
- 玻璃
- 医疗保健和医院
适用功能
- 设施管理
- 维护
用例
- 资产生命周期管理
- 库存管理
服务
- 系统集成
挑战
该客户是美国最大的健康保险公司之一,正在与多个工作场所管理系统作斗争。设施管理团队使用计算机化维护管理系统 (CMMS),公司使用 ServiceNow 来处理 IT 相关请求,空间管理团队拥有自己的独立系统。这导致了“转椅”流程,其中数据被手动输入到多个系统中,导致不必要的时间和精力,并且经常导致错误。空间管理团队还使用电子邮件和电子表格来跟踪工作站并处理搬迁计划,这效率低下且容易出错。该公司意识到他们需要一个更精简、更高效的系统来管理其运营。
关于客户
该客户是美国最大的健康保险公司之一,为超过200万人提供服务。他们的组织拥有 3,000 多名员工,通过由数千名医生、医疗保健提供者和医院组成的网络提供项目。他们拥有多个工作场所管理系统,导致效率低下和错误。该公司需要一个更精简、更高效的系统来管理其运营,并选择 Nuvolo Connected Workplace 将其多个系统整合为一个。
解决方案
该健康保险公司选择 Nuvolo Connected Workplace 将其多个系统整合为一个。 Nuvolo 的解决方案提供企业资产管理 (EAM)、CMMS 和空间管理功能,所有这些功能都构建在该公司已经使用的 ServiceNow 平台上。这使得 Nuvolo 成为最佳选择,因为它可以执行所有必要的功能并且可以无缝实施。该公司现在正在充分利用 Nuvolo 的功能,使用 Space 解决方案来跟踪徽章数据和管理工作空间布局,并计划使用办公桌酒店预订功能。维护解决方案正在帮助设施管理团队改进资产跟踪、简化维护并组织数据。技术人员现在可以使用移动设备扫描条形码并查看 Nuvolo 系统中资产的完整历史记录和上下文。
运营影响
数量效益
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