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Haptik > 实例探究 > 利用 Haptik 的聊天机器人彻底改变健身和健康
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Healthkart's Transformation in Fitness Industry with Haptik's Chatbot

适用行业
  • 水泥
  • 医疗保健和医院
适用功能
  • 采购
用例
  • 对话机器人
挑战
处理 covid-19 大流行最严重时期激增的用户查询,并提供高价值用例来推动参与度和健康的生活方式。
关于客户
Healthkart 是印度著名的全渠道健康品牌,在印度拥有 100 多家门店。它提供各种医疗保健和保健产品,并希望在大流行期间提供个性化的支持和建议。
解决方案
Healthkart 与 Haptik 合作构建了一个聊天机器人,能够实现提供个性化饮食和健身建议的目标。 Haptik 的高级对话工作室用于创建聊天流程,以提供定制产品推荐和营养建议。
运营影响
  • The implementation of Haptik's chatbot solution had a significant impact on Healthkart's operations. Within just five days, the chatbot was able to automate 80% of user interactions, significantly reducing the workload on the company's customer service team. The chatbot was able to cater to over 106k users, handling more than 128k conversations. This allowed Healthkart to provide personalized diet and workout plans, recommend products that align with each user's unique fitness goals, and offer easy order tracking after purchase. The chatbot has revolutionized the way Healthkart approaches health and wellness, making it a more user-friendly and efficient service.
数量效益
  • Automation rate of 80%
  • Over 106k users catered
  • Handled more than 128k conversations

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