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NAVEX > 实例探究 > Highland Rivers Health Leaves Their Paper Trail Behind
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Highland Rivers Health Leaves Their Paper Trail Behind

技术
  • 功能应用 - 企业资产管理系统 (EAM)
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 医疗保健和医院
适用功能
  • 商业运营
  • 人力资源
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Highland Rivers Health, a large behavioral healthcare provider in Georgia, was struggling with an outdated, paper-based policy management system. The organization, which operates 36 facilities and employs nearly 700 people, had to rely on individual employees at various locations to maintain policies and procedures. The process of converting paper policies to PDFs and uploading them to the intranet was time-consuming and inefficient, often resulting in policies being outdated by the time they were made available online. The organization also had to maintain a team to monitor version tracking, which required about 15 people to travel once a month to review and revise all policies. This was not only a drain on resources but also a major challenge when it came to searching for and providing evidence for accreditation.
关于客户
Highland Rivers Health is one of Georgia’s largest behavioral healthcare providers. The organization provides compassionate, professional treatment and recovery services to adults, children, families, and veterans affected by mental health issues, substance abuse and addiction, and intellectual and developmental disabilities. Highland Rivers Health serves a 12-county region of northwest Georgia and operates outpatient clinics, residential treatment facilities, crisis stabilization units, and programs for individuals with intellectual and developmental disabilities. The organization has 36 facilities and employs almost 700 people.
解决方案
Highland Rivers decided to implement PolicyTech, a policy management software by NAVEX, to streamline and automate their policy management system. The software created a centralized repository for hotline reports, internal investigations, policies, and accreditation documentation. The PolicyTech system now houses more than 1,200 policies and procedures, all of which can be easily found, referenced, and updated. As a healthcare organization subject to strict accreditation requirements, Highland Rivers can now easily upload any policy that a licensing body requires, cross-reference each standard, and assign policies and procedures based on employees’ roles. This makes it easy for a potential auditor to review and track. The seamless integration of PolicyTech and the upgraded incident management system means that Highland Rivers is able to offer their employees a more user-friendly hotline system on the frontend, better track hotline reports and internal investigations on the back-end, and respond quickly to concerns raised by reporters.
运营影响
  • The PolicyTech system now houses more than 1,200 policies and procedures, all of which can be easily found, referenced, and updated.
  • Highland Rivers can now easily upload any policy that a licensing body requires, cross-reference each standard, and assign policies and procedures based on employees’ roles.
  • The seamless integration of PolicyTech and the upgraded incident management system means that Highland Rivers is able to offer their employees a more user-friendly hotline system on the frontend, better track hotline reports and internal investigations on the back-end, and respond quickly to concerns raised by reporters.
数量效益
  • Since 2014, anonymous reporting has fallen from 80% to 32%, indicating a non-retaliatory culture.

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