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Hospital Lowers MTTR With Use of NETSCOUT Visibility as a Service
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
该医院网络的网络工程和运营团队有一个目标 - 迅速、安全、可靠和高效地提供患者护理服务。这是一项全天候运营。在患者护理方面,没有“停工”时间。IT 部门有很多事情要做,新数据中心上线,并将对患者有影响的关键服务转移到新环境。在决定部署 NETSCOUT nGeniusONE 服务保障解决方案进行主动网络和应用程序性能管理后,网络总监和工程高级经理需要快速实施该解决方案,以确保在应用程序迁移到新数据中心之前、期间和之后都能高效运行。如果这些迁移和切换出现问题,他们将依靠 nGeniusONE 解决方案提供的信息来快速查明问题并恢复医院工作人员的优质服务。
关于客户
过去十年,该医院网络经历了重大变革,包括患者有机增长和战略性并购。每年有数千名医生、护士和工作人员为数十万住院、门诊和急诊室患者提供护理。该医院网络拥有十多家医院和一百家医疗机构,是该地区最大的网络之一,对社区的医疗保健至关重要。医院的 IT 团队致力于提供支持这些医疗专业人士的网络、应用程序、安全和性能工具。
解决方案
考虑到这些目标,网络主管聘请了 NETSCOUT 的可视性即服务 (VaaS) 托管服务团队,最初帮助安装、配置和操作 nGeniusONE 部署。除了确保快速执行对企业环境性能的主动监控之外,VaaS 团队还能够将 IT 的网络运营覆盖范围扩大到目前的白天时间之外,以便在医院 IT 人员没有安排时间时提供全天候覆盖。NETSCOUT 可视性即服务 (VaaS) 是 NETSCOUT 应用程序和网络监控解决方案的托管服务。在训练有素、经验丰富的工程专家的支持下,医院等组织可以在需要的地方和时间利用他们的专业知识。VaaS 专家与客户团队合作,提供主动监控知识和可操作的见解,以确保其 IT 环境性能问题不会影响患者护理和运营效率。
运营影响
相关案例.
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