下载PDF
How Alorica Processed 2X the candidates in Half the Time
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
挑战
Alorica, a customer service and call center outsourcing giant, faced significant challenges in managing the high volume of candidates sourced from numerous job fairs across the Philippines. Traditional methods required candidates to stand in long lines to fill out extensive forms, leading to inefficiencies and a suboptimal candidate experience. The manual process of collecting and organizing candidate information was time-consuming for recruiters, making it difficult to follow up with candidates promptly. Alorica needed a solution to streamline the candidate intake process, reduce wait times, and improve the overall experience for both candidates and recruiters.
关于客户
Alorica is a leading provider of customer service and call center outsourcing solutions, known for its extensive global presence and commitment to delivering exceptional customer experiences. The company operates numerous call centers worldwide, employing thousands of agents to handle customer inquiries, support, and sales. Alorica's client base spans various industries, including telecommunications, healthcare, retail, and financial services. The company is dedicated to leveraging innovative technologies to enhance its operations and provide superior service to its clients. In the Philippines, Alorica actively participates in job fairs to attract and recruit top talent, particularly college students seeking employment opportunities in the customer service sector.
解决方案
To address the challenges, Alorica implemented a digital recruitment solution in partnership with Talkpush. The solution involved the use of QR codes at job fairs, allowing candidates to quickly scan the code with their smartphones and be directed to the Alorica app. This app enabled candidates to fill in their details at their convenience, eliminating the need for long wait times and manual form filling. The integration of Talkpush's platform streamlined the recruitment process, making it easier for recruiters to access and manage candidate information. The digital solution also facilitated better communication between recruiters and candidates, ensuring timely follow-ups and enhancing the overall candidate experience. The feedback from both candidates and recruiters was overwhelmingly positive, with many highlighting the efficiency and user-friendliness of the new system.
运营影响
数量效益
相关案例.
Case Study
Factor-y S.r.l. – Establishes a cost-effective, security-rich development environment with SoftLayer technology
Factor-y S.r.l., a web portal developer, was faced with the challenge of migrating its development infrastructure to a reliable cloud services provider with highly responsive technical support. The company needed a solution that would not only provide a secure and reliable environment but also support its expansion by providing resources to create and deliver innovative offerings.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Darwin Ecosystem: Accelerating discovery and insight through cutting-edge big data and cognitive technologies
Darwin Ecosystem was founded with a unique vision of harnessing chaos theory mathematics to uncover previously hidden connections in unstructured data. The company’s algorithms can look at all the data generated by any source (such as news, RSS feeds and Twitter), and analyze how a specific set of concepts within that data are evolving over time. This is particularly valuable in situations such as business and competitive intelligence, social research, brand monitoring, legal discovery, risk mitigation and even law enforcement. A common problem in these areas is that a regular web search will only turn up the all-time most popular answers to a given question – but what the expert researcher is actually interested in is the moment-tomoment evolution of the data available on that topic. Darwin’s algorithm is computationally intensive, and the sources of data it correlates can be vast. To bring its benefits to a larger commercial audience, Darwin needed to find a way to make it scale.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Zend accelerates, simplifies PHP development
Zend Technologies, a major contributor to the PHP open source community, needed to keep pace with emerging trends such as mobility, agile development, application lifecycle management and continuous delivery. The company needed to provide the right tools to the worldwide community of PHP developers. The challenge was to support enterprise-class capabilities from end to end, including mobile, compliance and security. The pace of business required developers to show results fast across a variety of devices without compromising quality or security.
Case Study
Delivering modern data protection with cloud scale backup from Cobalt Iron and IBM
Organizations are struggling to modernize their legacy data protection environments in the face of growing demands around new infrastructure, new applications, and budget consolidation. Virtualization and modern application development processes have significantly outgrown legacy backup architectures. In response, infrastructure teams have created multiple backup solution types to handle the varying SLAs (performance, scale, cost) required by their business sponsors. However, the sheer number and variety of solutions in this uncontrolled expansion creates huge amounts of work, threatening to overwhelm the IT team in many organizations. Today, developers may add new applications and virtual server instances by the hundreds per day without accounting for the restrictions of the existing backup infrastructure. They leverage the cloud for immediate compute and storage resources, yet rarely communicate succinctly with corporate IT to ensure that the appropriate data protection services are in place.
