下载PDF
How Brookson is Transforming to a Digital Platform Business with Alteryx
技术
- 分析与建模 - 大数据分析
- 分析与建模 - 预测分析
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 预测性维护
服务
- 数据科学服务
挑战
Brookson 在运营中面临多项挑战。他们无法跨部门查看信息，因此需要花费大量时间创建电子表格。他们还拥有大量内部工作订单和孤立的客户体验。这些挑战阻碍了他们提供卓越客户体验的能力。他们需要提高准确性和及时性，减少管理投资，确保任务一次正确完成，减少被动反应，提高主动性。
关于客户
Brookson 是一家专业服务提供商，在数字化流程和改善客户体验方面面临挑战。他们面临着部门间缺乏可视性、创建电子表格花费大量时间、内部工作订单量大以及客户体验孤立的问题。这些挑战阻碍了他们提供卓越客户体验的能力。他们需要一种解决方案来帮助他们克服这些挑战并将业务转变为数字平台。
解决方案
Brookson 采用 Alteryx 平台来克服挑战。他们首先使用数据仓库和 SQL 驱动的 Excel 报告。他们使用正则表达式从非结构化电子邮件中提取税务代码并验证所保存数据的准确性。他们还分析了非结构化数据以在 CRM 中的工作队列之间移动。当客户分配交易时，会构建匹配键，然后根据成功概率自动匹配，从而实现簿记自动化。他们转向基于风险的方法来评估费用报销的合规性，并扫描银行对账单以确定未缴纳的税款，以提供主动建议。他们还使用非结构化数据来预测客户流失并推动预防行动。他们利用自己的能力在酒店业和传统商业会计领域开辟了新的业务线。
运营影响
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
