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实例探究 > How Citizens Energy Group Is Leveraging Its Success with RouteSmart to Merge Water and Gas Meter Reading Routes

How Citizens Energy Group Is Leveraging Its Success with RouteSmart to Merge Water and Gas Meter Reading Routes

技术
  • 分析与建模 - 预测分析
  • 功能应用 - 远程监控系统
  • 网络与连接 - 网络管理和分析软件
适用行业
  • 公用事业
适用功能
  • 商业运营
  • 现场服务
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 软件设计与工程服务
  • 系统集成
  • 培训
挑战
Serving nearly 300,000 customers in the greater Indianapolis area and surrounding counties, Veolia Water Indianapolis LLC, which had managed the Indianapolis Water (IW) Utility under contract since 2002, turned to RouteSmart in 2008 to manage a complete route redesign – the first major rerouting initiative in nearly 20 years. This redesign included overcoming several challenges, such as bimonthly readings for each half of the total service area, balancing billing cycles, matching routes to readers, and mapping over 23,000 customers who hadn’t been previously mapped. With a combination of fieldwork, software, and training, Indianapolis Water used RouteSmart to consolidate its 360 routes, gaining efficiency while minimizing customer impact. Fast-forward to today. In August 2011, Indianapolis Water merged with Citizens Energy Group (CEG), a utility with nearly 300,000 gas customers of its own and state-of-the-art technology, but routing challenges as well. To bring the two utilities together, the companies would have to combine gas and water meter-reading routes for over 600,000 customers without impacting the customer experience.
关于客户
Citizens Energy Group (CEG) is a utility company that recently acquired Indianapolis Water (IW), which serves nearly 300,000 customers in the greater Indianapolis area and surrounding counties. CEG itself has nearly 300,000 gas customers and state-of-the-art technology. The company is focused on providing reliable utility services, including water and gas, to a large customer base. The merger of IW and CEG aims to combine their resources and expertise to improve service delivery and operational efficiency. The combined entity is leveraging advanced technologies like RouteSmart and Esri ArcGIS to optimize their meter-reading routes and enhance customer satisfaction.
解决方案
IW and CEG realized that they had a unique opportunity to leverage the 'best of both worlds.' IW had just completed a major route redesign using RouteSmart software – leaving its team with a depth of recent experience in the Indianapolis market. With the help of the latest mobile data capture technology, CEG has some of the richest data available on the area. As the IW team had learned in 2008, the only thing that makes RouteSmart even smarter is reliable data. Luckily, the CEG team had some experience with RouteSmart as well, but had never gone through a complete redesign with it. CEG staff and meter readers will get more exposure to the RouteSmart experience, including printed maps and using 'what if' scenarios to quickly evaluate routing changes and anticipate impacts. Former IW staff will reap the benefits of newer equipment and better data on their service area. With decades of experience, RouteSmart understands that optimizing workloads is a critical process for any utility to keep pace with ever-changing requirements for maintaining high levels of service at the lowest possible cost. RouteSmart software helps manage the multiple, geographically based work area planning and logistics considerations that all utility operations – whether investor owned or municipal – are expected to keep on top of.
运营影响
  • Building on the gas utility’s billing cycles, the team is working on training staff and creating new, more streamlined routes.
  • The ultimate goal is to have one reader reading both meters along these consolidated routes.
  • Combining accurate data and the experience of a full route redesign with RouteSmart, the integrated CEG team is already making progress, especially in identifying trouble routes, mapping new areas, managing split and mixed routes, and adjusting reading frequency and the number of routes per cycle day.
数量效益
  • CEG will reduce the number of personnel.
  • CEG will reduce the number of vehicles.
  • CEG will reduce non-productive travel distance.

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