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Zapier > 实例探究 > 使用 Zapier 改善沟通和效率:Calendly 案例研究
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Improving Inter-Team Communication at Calendly: An IoT Case Study

技术
  • 网络与连接 - 5G
适用行业
  • 设备与机械
适用功能
  • 销售与市场营销
用例
  • 时间敏感网络
挑战
Calendly 的团队沟通效率低下,使用的工具彼此不同步,导致手动数据传输并浪费时间。
关于客户
Calendly 是一位在线调度员,希望改善公司内部的沟通。
解决方案
Calendly 使用应用程序自动化工具 Zapier 来连接他们的工具并改善团队之间的沟通。
运营影响
  • The implementation of Zapier significantly improved the operational efficiency at Calendly. The automation tool not only eliminated the need for manual data transfer but also ensured instant cross-team communication. This meant that the support, sales, and product teams could focus more on their core tasks, such as solving tickets and closing deals, rather than worrying about how to send information from one team to another. The ongoing feedback loop between the support and product teams led to improved product development and increased customer satisfaction. The automatic transfer of potential leads to the sales team ensured that leads were not lost in the support queue, thereby improving lead management.

数量效益
  • Saved 10 hours every week by eliminating manual data transfer

  • Instant cross-team communication, reducing delay in information sharing

  • Automated transfer of potential leads to sales team, improving lead management efficiency

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