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Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company
技术
- 基础设施即服务 (IaaS) - 云计算
- 网络与连接 - 以太网
适用行业
- 电子产品
- 设备与机械
适用功能
- 维护
用例
- 行为与情绪追踪
- 泄漏与洪水监测
服务
- 测试与认证
挑战
最近，一家全球电子商务和云计算公司在租用的暗光纤上遇到了服务问题。这种光纤将他们的全球数据中心互连起来，为他们的客户传输所有网络服务和应用程序。该公司经历了几次由于光纤中断而导致的网络中断，并且中断影响了许多无法访问该网站或其应用程序的客户。
该公司要求他们的暗光纤供应商派一名技术人员使用便携式仪器对网络进行故障排除。然而，通常需要数小时甚至数天的时间才能让技术人员进入现场。在某些领域，服务故障排除和恢复非常糟糕，该公司决定寻找自己的光纤监控解决方案来快速查明问题并推动暗光纤供应商加快平均修复时间 (MTTR)。
客户
巴特勒科技
关于客户
Butler Technologies是 Viavi Velocity Elite 的合作伙伴，成立于 1997 年，为通信和电子行业提供安全通信、测试和测量系统以及组件。 2005 年，巴特勒集团收购了 Transtest Equipment Limited，这是一家 INAB 认可的校准实验室，提供内部和现场设备维修和校准服务。
解决方案
在了解了他们面临的挑战后，由 Viavi Elite 合作伙伴 Butler Technologies 和 Viavi Solutions® 工程师领导的团队提出了一个解决方案：用于远程光纤测试和监控的 SmartOTU 平台。 SmartOTU 持续监控暗光纤，并提供任何光纤断裂或退化的精确位置。实时警报提醒公司任何物理层问题。
有了这些数据，该公司可以告诉他们的暗光纤供应商问题的确切位置，并显着降低 MTTR。这将改善客户体验并确保在发生网络问题时将收入损失降至最低。
运营影响
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