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Increasing customer renewals with a mobile solution delivered in just three months
技术
- 应用基础设施与中间件 - API 集成与管理
- 分析与建模 - 实时分析
适用行业
- 金融与保险
适用功能
- 销售与市场营销
- 商业运营
服务
- 软件设计与工程服务
- 系统集成
挑战
金融保险管理公司 (FIMC) 希望通过提供增强的高质量移动体验为会员带来更多价值。该公司希望通过提供移动服务简化会员的续订流程。过去,会员可能直到尝试使用路边援助或折扣服务时才意识到它们已过期。那时,他们必须使用电子邮件或电话等传统方式联系 FIMC 来续订服务。FIMC 希望简化此流程,以便会员可以从任何位置轻松续订,确保更持续的服务。此外,FIMC 希望更快地获得其福利和促销活动,帮助会员从会员资格中获得更多价值,从而增加他们想要续订的可能性。
关于客户
Financial Insurance Management Corp. (FIMC) 是外包客户会员计划的领先提供商。该公司为包括富国银行、Precision Tune、AAMCO 和花旗银行在内的各种客户提供客户服务、销售点 (POS) 培训、法规合规指导和营销支持。FIMC 为客户制作定制套餐,然后提供全面管理套餐的服务。FIMC 成立于 1974 年,总部位于佛罗里达州萨拉索塔。
解决方案
FIMC 聘请 IBM 业务合作伙伴 PointSource 使用 IBM MobileFirst Platform 和 IBM Rational Test Workbench 软件设计和交付移动应用程序。PointSource 使用 MobileFirst Platform 软件创建了一个移动解决方案,该解决方案与 FIMC 现有的后端系统集成,这些系统存储会员信息和其他数据。该移动解决方案通过提供直观的界面并帮助 FIMC 客户随时随地保持联系,从而改善了用户体验。该解决方案支持多种设备,包括 Apple iOS 和 Android。PointSource 使用 MobileFirst Platform 软件编写了一个支持这两种设备平台的混合应用程序。PointSource 使用 Rational Test Workbench 软件来帮助提高应用程序质量。
运营影响
数量效益
相关案例.
Case Study
Real-time In-vehicle Monitoring
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Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”