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Institutional Investment Bank Assures Customer Experience with Online Banking Services
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 服务备件管理
服务
- 软件设计与工程服务
- 系统集成
挑战
这家总部位于美国的机构投资银行面临着巨大的挑战,即为 150 多个面向客户的应用程序实现服务保障。这些投资银行应用程序服务由多个数据中心支持,这加剧了挑战。支持服务中断包括 DNS 查找延迟、Active Directory 或轻量级目录访问协议 (LDAP) 配置问题以及动态主机配置协议 (DHCP) 延迟。这些中断可能会影响客户的投资交易,从而可能损害银行的声誉和客户满意度。
关于客户
客户是一家总部位于美国的国际机构投资银行,服务客户已逾百年。如今,该银行业务遍及数十个国家,在全球 100 个地区开展业务。该银行数千名员工管理着数十亿美元的资产组合。该银行通过数字化转型为客户提供优质服务,在竞争激烈的金融行业中生存下来并蓬勃发展。
解决方案
该银行向 NETSCOUT 寻求物联网 (IoT) 创新和网络可靠性的服务保障。他们选择了 nGeniusONE 服务保障平台和 InfiniStreamNG 设备的组合来主动收集、组织和分析有线流量,以提供有关基于 Web 的服务性能的丰富信息。除了这些解决方案之外,还部署了 nGenius 数据包流交换机,以将网络流量馈送到 InfiniStream 设备,使 IT 能够持续监控应用程序以确保可用性和性能。NETSCOUT 的解决方案部署在该银行的多个数据中心,使 IT 能够充分利用获得专利的自适应服务智能 (ASI) 技术。ASI 功能基于 NETSCOUT 服务监视器和实时仪表板,使 IT 能够简化故障排除过程并同时为数百个应用程序提供支持。
运营影响
相关案例.
Case Study
Real-time In-vehicle Monitoring
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Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”