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Fireflies.ai > 实例探究 > Fireflies 如何帮助 KEEP 实验室将通话中的知识制度化
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Institutionalizing Knowledge from Calls: A Case Study on KEEP Labs and Fireflies

技术
  • 平台即服务 (PaaS) - 设备管理平台
适用行业
  • 电子产品
  • 药品
用例
  • 时间敏感网络
挑战
KEEP 实验室需要一种有效组织、管理和传输通话中的知识的方法。他们还希望在通话过程中主动聆听重要细节,而无需手动记笔记。
关于客户
KEEP Labs 是一家创建用于智能存储处方药的医疗物联网设备的公司。他们的设备可以促进药物依从性和减少伤害,同时提供远程患者监控。该公司因其创新而获得认可,并入选《时代》杂志 2020 年最佳发明。
解决方案
Fireflies 为 KEEP Labs 提供了一个解决方案,通过其 Notetaker Bot 提供每次会议的逐字记录。该机器人捕获每个通话详细信息并创建可搜索的文字记录以便于访问。 Fireflies 还提供主题跟踪器等功能,可以更快地过滤呼叫。此外,Fireflies Notebook 还可作为中央会议存储库,存储所有 KEEP Labs 会议以供将来参考。
运营影响
  • The implementation of Fireflies' solutions led to significant operational improvements for KEEP Labs. The company was able to effectively document institutional knowledge from calls, ensuring that no crucial information was lost. This allowed them to continuously improve their processes and move their business forward. Additionally, the use of Fireflies' Notetaker Bot and Topic Tracker enabled Phillip and his team to fully focus on their calls without the distraction of note-taking. This improved their communication and allowed them to better understand their clients' needs. Lastly, the Fireflies Notebook provided a central repository for all their meetings, making it easy for team members to access and search for information from past meetings, thereby aiding in decision-making.

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