下载PDF
Intelligence, Ltd. Improves Critical Sales Reporting With WebFOCUS
技术
- 分析与建模 - 实时分析
适用行业
- Professional Service
适用功能
- 销售与市场营销
服务
- 软件设计与工程服务
挑战
Intelligence Ltd., a Japan-based HR consulting firm, was facing challenges with its sales reporting application. The existing system provided limited insight into customer accounts, and sales staff required more information to work with existing and potential employment clients. The sales representatives relied heavily on the Job Listing Reporting Tool to support their day-to-day tasks. However, the previous system provided only a fraction of the information they needed. For example, information about the benefits and results of ads was difficult to obtain, often taking several days to collect and compile. When sales reps couldn’t find the data they required, they often turned to the IT department, which would help by aggregating information from MS SQL Server databases and countless disparate Excel spreadsheets – and then display the results. This was a long and tedious process that could take up to several days.
关于客户
Intelligence Ltd. is a Japan-based HR consulting firm that provides a broad range of Web-based services for employees and businesses, such as recruitment consulting, clerical staffing, part-time employment, and career guidance. The company wanted to increase productivity and the effectiveness of its sales activities, and decided to update its Web sites and enhance its DODA job-listing site, which supports currently employed individuals seeking a career change. Intelligence needed a new environment that would help its salesforce generate better, more customized sales proposals. The system had to be economical, so the company could expand its user base without a major impact to operating costs. And, because its rollout had to coincide with the introduction of new services for customers, it had to be built and deployed within three months.
解决方案
Intelligence Ltd. decided to update its Web sites and enhance its DODA job-listing site, which supports currently employed individuals seeking a career change. The company needed a new environment that would help its salesforce generate better, more customized sales proposals. The system had to be economical, so the company could expand its user base without a major impact to operating costs. And, because its rollout had to coincide with the introduction of new services for customers, it had to be built and deployed within three months. Through an alliance with Ashisuto, Information Builders’ premier partner in Japan, Intelligence, Ltd. chose Information Builders WebFOCUS business intelligence (BI) platform for its development productivity, usability, and fixed licensing fees. With WebFOCUS, sales representatives can access current and historical account information that is more timely and complete, and analyze it from various angles. This allows them to create more persuasive proposals for potential employment clients, and improve service for existing ones.
运营影响
数量效益
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.