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Intercom Streamlines Product Documentation Process with Automation
适用行业
- 教育
- 设备与机械
用例
- 租赁金融自动化
- 物料搬运自动化
挑战
优秀的客户支持团队拥有强大且维护良好的知识库的支持。有时，产品文档的维护工作由支持团队本身负责。在最好的情况下，知识库有一个团队致力于编写新文档和更新旧文档。
关于客户
Intercom 是一个客户消息传递平台，提供从实时聊天到帮助中心的一切服务。 Zara Burke 在产品教育团队中管理 Intercom 的产品文档。协作是他们工作的关键；支持团队帮助他们识别需要更新的文章。
解决方案
Intercom 是一个客户消息传递平台，使用 Zapier 自动化了他们的支持请求流程。他们使用 Typeform 创建了一个表单，供客户提交产品文档的更新。当通过 Typeform 提出支持请求时，Zapier 会自动在 Trello 中创建一个包含所有相关信息的新任务。这种自动化简化了流程并为产品教育团队节省了时间。
运营影响
数量效益
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