下载PDF
Large Multinational Electric Utility Assures Smart Grid Data Transfer with Proactive Monitoring and Troubleshooting
技术
- 分析与建模 - 实时分析
- 网络与连接 - 网络管理和分析软件
适用行业
- 公用事业
适用功能
- 物流运输
- 质量保证
用例
- 能源管理系统
- 远程资产管理
服务
- 系统集成
- 测试与认证
挑战
作为公用事业公司不断努力改善客户体验和提高效率的一部分,智能电网技术(包括智能电表)正在向所有客户推出。由于智能电表必须能够有效、高效地将信息传输到智能电网数据中心,因此自动计量基础设施 (AMI) 的可靠性和性能绝对必不可少。连接速度慢导致数据收集延迟,这意味着客户无法在其移动应用程序或网络门户上获取实时电表信息。随着公用事业公司计划推出更多基于时间的服务和可变计费,数据性能将至关重要。为了满足业务日益增长的数据需求,公用事业公司的 IT 团队面临着主动监控和排除网络故障的挑战。现有的解决方案繁琐且耗时,仅提供被动故障排除,并且无法在间歇性症状停止后对问题进行分类。IT 需要能够对过去的智能电网性能问题进行取证,以便在事后确定根本原因,从而让他们能够主动纠正并防止将来出现问题。此外,IT 部门需要一个解决方案来监控和管理公用事业呼叫中心的 IP 语音 (VoIP),以便实时发现问题并解决问题。
关于客户
这家跨国电力公司总部位于欧洲,服务于全球各国,为超过 1 亿客户提供电力。除了成为清洁能源和应对气候变化领域的全球领导者之外,他们还致力于数字化转型,以提供更优质的服务和更多的电力选择,满足客户的个性化需求,同时提供更具竞争力的价格。他们的客户和 20,000 多名员工依靠他们先进的网络和应用服务来保持响应和可用性。毕竟,对于电力公司来说,不能“关闭”!
解决方案
为了确保成功推出智能电表,该公用事业公司求助于 NETSCOUT® 来更有效地监控从智能电表到智能电网数据中心的信息传输。部署了 NETSCOUT 的 TruView 解决方案来监控数据流并确保网络可用性和性能。使用 TruView,IT 团队能够检测到延迟和连接问题。这很重要,因为有些位置是高速光纤连接,而其他位置是低速数据网络。NETSCOUT 解决方案允许 IT 主动检测问题,并使用回溯应用程序实时和历史地排除故障。回溯应用程序允许他们检索数据包捕获并进行取证,以查看过去可能导致问题的问题,从而解决持续和间歇性问题。TruView 使 IT 能够确定问题是与网络问题还是智能数据网格上的协议级问题有关。带有 InfiniStream 设备的 nGeniusONE 服务保证平台是实现联络中心 VoIP 服务保证的首选解决方案。有线流量对于 nGeniusONE 来说是必不可少的,它可以帮助查明可能给客户带来不良体验的问题,包括掉线、连接延迟和/或回声等。NETSCOUT 数据包流交换机用于将数据提供给 TruView 和 InfiniStream 设备。
运营影响
相关案例.
Case Study
IoT Solutions for Smart City | Internet of Things Case Study
There were several challenges faced: It is challenging to build an appliance that can withstand a wide range of voltage fluctuations from as low at 90v to as high as 320v. Since the device would be installed in remote locations, its resilience was of paramount importance. The device would have to deal with poor network coverage and have the ability to store and re-transmit data if networks were not available, which is often the case in rural India. The device could store up to 30 days of data.
Case Study
Automation of the Oguz-Gabala-Baku water pipeline, Azerbaijan
The Oguz-Gabala-Baku water pipeline project dates back to plans from the 1970’s. Baku’s growth was historically driven by the booming oil industry and required the import of drinking water from outside of the city. Before the construction of the pipeline, some 60 percent of the city’s households received water for only a few hours daily. After completion of the project, 75 percent of the two million Baku residents are now served around the clock with potable water, based on World Health Organization (WHO) standards. The 262-kilometer pipeline requires no pumping station, but uses the altitude differences between the Caucasian mountains and the capital to supply 432,000 m³/d to the Ceyranbatan water reservoir. To the people of Baku, the pipeline is “the most important project not only in 2010, but of the last 20 years.”
Case Study
GPRS Mobile Network for Smart Metering
Around the world, the electricity supply industry is turning to ‘smart’ meters to lower costs, reduce emissions and improve the management of customer supplies. Smart meters collect detailed consumption information and using this feedback consumers can better understand their energy usage which in turn enables them to modify their consumption to save money and help to cut carbon emissions. A smart meter can be defined in many ways, but generally includes an element of two-way communication between the household meter and the utility provider to efficiently collect detailed energy usage data. Some implementations include consumer feedback beyond the energy bill to include online web data, SMS text messages or an information display in consumers’ premises. Providing a cost-effective, reliable communications mechanism is one of the most challenging aspects of a smart meter implementation. In New Zealand, the utilities have embraced smart metering and designed cost effective ways for it to be implemented. The New Zealand government has encouraged such a move to smart metering by ensuring the energy legislation is consistent with the delivery of benefits to the consumer while allowing innovation in this area. On the ground, AMS is a leader in the deployment of smart metering and associated services. Several of New Zealand’s energy retailers were looking for smart metering services for their residential and small business customers which will eventually account for over 500,000 meters when the multi-year national deployment program is concluded. To respond to these requirements, AMS needed to put together a solution that included data communications between each meter and the central data collection point and the solution proposed by Vodafone satisfied that requirement.
Case Study
NB-IoT connected smart meters to improve gas metering in Shenzhen
Shenzhen Gas has a large fleet of existing gas meters, which are installed in a variety of hard to reach locations, such as indoors and underground, meaning that existing communications networks have struggled to maintain connectivity with all meters. The meter success rate is low, data transmissions are so far unstable and power consumption is too high. Against this background, Shenzhen Gas, China Telecom, Huawei, and Goldcard have jointly trialed NB-IoT gas meters to try and solve some of the challenges that the industry faces with today’s smart gas meters.
Case Study
OneWireless Enabled Performance Guarantee Test
Tata Power's power generation equipment OEMs (M/s BHEL) is required to provide all of the instrumentation and measurement devices for conducting performance guarantee and performance evaluation tests. M/s BHEL faced a number of specific challenges in conducting PG tests: employing high-accuracy digital communications for instrumentation, shortening setup and dismantling time, reducing hardware required, making portable instrument setup, avoiding temporary cabling work and the material waste costs
Case Study
British Gas Modernizes its Operations with Innovative Smart Metering Deployment
The UK government has mandated that smart meters are rolled out as standard across Great Britain by end of 2020, and this roll-out is estimated to create £14 billion in net benefits to the UK in consumer energy savings and lower energy generation demand, according to the Oxford Economics report, “The Value of Smart Metering to Great Britain.” While smart-metering systems have been deployed in many countries, the roll-out in Great Britain is unique because it is led by energy retailers, who have responsibility for the Electricity and Gas meters. The decision to have a retailer-led roll out was made by DECC (Department of Energy and Climate Change) to improve customer experience and drive consumer benefits. It has also led to some unique system-level requirements to support the unique local regulatory model.