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Leading Health IT Provider Leverages Blueprint to Bring New Clients Online 50% Faster
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 质量预测分析
服务
- 数据科学服务
- 系统集成
挑战
HIT 提供商负责为医疗保健提供商设置电子医疗记录。为此,团队必须手动解析许多不同的应用程序和电子表格,这些应用程序和电子表格以不同的格式设置,甚至可能是纸质的,因此很容易出错,从而导致昂贵的返工。让客户上线也很低效,平均需要 20 个工作日才能让一个客户上线。因此,他们开始了自动化之旅。他们明白,为了有效地扩展他们的自动化计划,他们需要一种工具,能够轻松地从旧版软件和 Excel 文档中提取数据,将这些数据分解为易于理解的模型,并针对自动化进行优化。
关于客户
该客户是一家医疗信息技术 (HIT) 解决方案、服务、设备和硬件的供应商。其产品已在全球 28,000 多家机构使用,拥有 30,000 多名员工。该公司致力于让医疗保健行业更安全、更高效。他们创造的技术有助于做出临床决策并减少医疗错误。该公司年收入为 60 亿美元,自 2018 年以来一直是其客户。
解决方案
HIT 提供商在一个试点项目中利用 Blueprint 的企业自动化套件来访问 Excel 中的关键信息和测试积压工作,而这些积压工作以前是完全无法访问的,因此他们能够全面了解其手动流程的当前状态。然后,他们使用流程建模器分解这些发现的流程,并确定数百个他们正在自动化的 RPA 机会,以扩展他们的 RPA 计划,并让客户在半数时间内上线且没有任何错误。推动自动化成功的企业自动化套件的关键方面包括 BlueDocs 文档导入器、测试脚本挖掘、集中存储库和业务流程建模器。
运营影响
数量效益
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