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Dynatrace > 实例探究 > LoanDepot 通过 Dynatrace 增强贷款旅程
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loanDepot Enhances Lending Journeys with Dynatrace

技术
  • 基础设施即服务 (IaaS) - 混合云
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 建筑与基础设施
用例
  • 施工管理
  • 基础设施检查
服务
  • 云规划/设计/实施服务
  • 系统集成
挑战
LoanDepot 需要迁移到更具可扩展性的混合云技术堆栈,集成核心系统,并在不影响客户体验的情况下更快地交付新产品。
关于客户
LoanDepot 是美国最大的非银行抵押贷款机构之一,专注于提供数字优先的方法,使客户的购房或再融资过程变得更轻松、更快捷。
解决方案
LoanDepot 将 Dynatrace 实施为可观察性平台,以优化客户体验、支持内部和外部团队之间的协作、整合可观察性数据并确保无缝云迁移。
运营影响
  • The implementation of Dynatrace has resulted in differentiated customer experiences for loanDepot. The ability to establish KPIs for customer journeys and intelligently process the implementation of its digital services has allowed loanDepot to determine and resolve issues that slow down customers. The unified platform approach of Dynatrace has also enhanced collaboration within the company by bringing internal and external teams together. This was particularly beneficial when loanDepot launched its home equity line of credit (HELOC) business, which relied on integrations with seven different partners. Furthermore, the consolidation of all essential observability data into a single platform has driven efficiency within the company, enabling developers to prioritize their efforts to optimize applications and resolve problems by forecasting the financial impact on the business.

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