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Managed Services Model Supports 500+ Products
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 电子产品
- Software
适用功能
- 产品研发
- 质量保证
用例
- 预测性维护
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 测试与认证
挑战
The company experienced global growth for both its enterprise and personal technology products and support services. That same growth brought new pressures to the QA/testing systems, products groups, and their supporting vendors. Volatility in workloads, workflows, and resources led to increased product defect rates, inconsistent quality, and a talent gap. Based on history, quality, and capability, Lionbridge was selected to lead a process transformation that would help the company increase quality and reduce cost on a global scale.
关于客户
This technology company is the global leader in printers and PCs. The company maintains its position and reputation for quality with a keen focus on innovation and excellence in engineering, design, and manufacturing. With over 60% of the annual revenue coming from outside of the US, including emerging markets, quality localization is critical to the global customer experience. In 1997, as the digital transformation began, the company chose Lionbridge to help reduce the cost of global testing services. With just 50 onsite testers, Lionbridge began a two-decade partnership that has grown to include hardware, firmware, and software testing needs as well as content development and localization.
解决方案
To meet the company’s targets, key aspects of QA/testing --resource management, processes, and technologies—needed to be optimized. Based on a deep understanding of the client, the Lionbridge team developed and implemented a managed services model designed to leverage the company’s global footprint, eliminate inefficiencies and improve productivity. The Blended Test Services Model combines onshore resource management, managed test services, dedicated near-site QA centers, and offshore delivery to deliver quality improvements, cost savings, and increased efficiencies via: Dedicated resources: contingent staffing model replaced with global full-time resource model that retains key personnel with annual attrition rate of less than 5%; cross-training program for fast ramp-up and productivity. Global QA centers: global support from multi-site, multi-shore facilities including China, Taiwan, Singapore, India, Ireland, and the United States; onshore Testing Center of Excellence. Standardization: single quality management system (VeriTest QMS) deployed across 50 product teams; framework for test metrics analysis and dashboards established. Automation: accelerated transition and conversion of manual test cases using internal toolsets. Knowledge sharing: development of SharePoint portal and wikis to capture institutional, project, and product knowledge. In-market testing: in-country network enables faster releases to international markets.
运营影响
数量效益
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Leveraging the IoT to Gain a Competitive Edge in International Competition
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