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Maximizing Clinical Availability and Performance with System Connectivity

Maximizing Clinical Availability and Performance with System Connectivity - IoT ONE Case Study
技术
  • 分析与建模 - 预测分析
  • 平台即服务 (PaaS) - 设备管理平台
适用行业
  • 医疗保健和医院
适用功能
  • 现场服务
用例
  • 预测性维护
挑战

30 多年来，医科达一直负责在放射肿瘤学领域引入许多市场领先的关键技术进步。 Elekta 的直线加速器支持一系列预配置和可选的输送技术，使医生能够灵活地定制治疗以满足每位患者的需求。复杂设备上无法进行远程访问，医科达无法根据真实数据了解机器性能，这意味着公司无法立即响应客户问题。这反过来又意味着医科达无法在现场检测和解决问题，从而将公司限制在被动式服务模式。典型的患者治疗计划可能需要 4-6 周的每日治疗，这使得机器正常运行时间极为重要。鉴于设备的复杂性和需要收集的数据量，很明显需要一个自动化的解决方案。基础设施需要能够管理来自设备的数据量，并提供一个规模和复杂性都可以扩展的平台。 “当客户购买服务协议时，他们购买的是系统正常运行时间。他们正在购买持续提供治疗的能力……患者对患者，”医科达服务副总裁 Martin Gilday 说。 “服务不仅仅是一个拥有大量零件的工程师，而是通过多种渠道提供的完整的技术专长组合......这是您对服务的看法的巨大变化。” Elekta 的成功建立在创新工程的基础上，这导致了内部工作的文化。随着公司的成熟和成长，它意识到这不一定是最有效的工作方式。由于产品本身的复杂性，内部工程专业知识对于解决公司的服务挑战至关重要。虽然产品本身是独一无二的，但访问和服务产品的方法和最佳实践是基于行业标准的。当客户有需要解决的服务问题时，必须收集和解释机器数据，工程师需要深厚的技能和理解力。需要一个在高度连接的环境中将数据、知识和技能结合在一起的集成解决方案。 “客户将连接视为提高效率，”服务和支持副总裁 Bruce Fullerton 说。 “他们的关键绩效指标是基于他们在给定时间空间内可以接待多少客户。”

客户
医科达
关于客户
Elekta 是一家人类护理公司，开创了治疗癌症和脑部疾病的重大创新和临床解决方案。该公司开发用于放射治疗、放射外科的精密、最先进的工具和治疗计划系统
解决方案

Elekta 选择 PTC® Axeda® 软件作为智能设备管理 (IDM) 系统 Elekta IntelliMax™ 背后的技术。该系统直接解决了医疗保健提供者面临的三个重大挑战：降低运营成本、改善客户服务和增加设备正常运行时间。实施 PTC Axeda 软件和远程连接可以在 Elekta 的设备仪表板上清晰地显示信息，帮助提高个人用户的知识舒适度。此外，基于警报触发通知的能力允许进行预测性维护，这意味着几乎可以在潜在问题导致服务中断之前立即识别并可能解决这些问题。如果工程师需要访问客户现场，可以提前确定潜在的解决方案，协助现场服务工程师 (FSE) 在他们第一次到达时解决问题。 PTC Axeda 软件和 Elekta Intellimax 工具共同实现了许多有价值的服务策略和流程。自动警报将告知 FSE 潜在问题，可用于诊断机器。 Intellimax 的使用可以集成到医科达的服务台环境中，并能够立即响应客户服务请求。 “连接我们的设备已成为预测性维护的推动力，”Gilday 说。 “这意味着我们可以在潜在问题成为客户服务中断之前识别并解决它们。如果确实出现问题，我们可以调查问题，确定潜在的解决方案，并协助 FSE 迅速解决问题。”

收集的数据
Accuracy, Connectivity Status, Medical Diagnostic Instruments, Precision, Uptime
运营影响
  • [Efficiency Improvement - Operation]
    Increased system uptime and patient throughput
  • [Data Management - Data Analysis]
    Improved product design through machine reliability data analysis
数量效益

  • 20% of service requests resolved remotely without the need for an onsite visit

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