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Maximizing Efficiency with IoT: A Case Study on Blue Cross Blue Shield of Michigan
技术
- 功能应用 - 车队管理系统 (FMS)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 医疗保健和医院
适用功能
- 设施管理
用例
- 车队管理
- 时间敏感网络
服务
- 系统集成
挑战
密歇根州最大的健康保险公司 Blue Cross Blue Shield of Michigan (BCBSM) 在 8,000 多名员工和多家子公司使用的 15 处房产中的房间预订流程面临着重大挑战。设施管理总监凯西·洛德（Kathy Lord）注意到房间预订过程复杂且效率低下。当会议取消时，房间经常会被超额预订或无法正确释放，从而导致本可以由其他团体使用的空房间。这导致了员工的极大挫败感和明显的工作空间效率问题。该公司需要一种解决方案来减少无意的重复预订或缺席，并简化全公司范围内的房间调度和办公桌预订管理系统。
关于客户
密歇根州蓝十字蓝盾 (BCBSM) 是一家非营利性互助保险公司，也是蓝十字和蓝盾协会的独立持牌人。 BCBSM 成立于 1939 年，总部位于底特律，是密歇根州最大的健康保险公司，为密歇根州的 450 万人和居住在其他州的 160 万会员提供服务。该公司由 152 家医院和 33,000 多名医生组成，使 BCBSM 成为密歇根州最大的此类网络。 BCBSM 在密歇根州拥有 15 处房产的房地产投资组合，拥有超过 8,000 名员工和多家子公司。
解决方案
为了应对这些挑战，BCBSM 转向 FMS:Employee（以前称为 Asure Resource Scheduler），这是一种全方位服务的客房和办公桌预订解决方案。最初，BCBSM 于 2000 年开始使用 FMS:Employee，通过房间设置功能来增强设施体验。该系统使员工可以轻松安排配备所需视听和资源的会议室。 FMS:Employee 的一个显着优势是员工可以看到他们想要预订的房间的图片。后来，该公司安装了 FMS:Employee 的 Microsoft Outlook 插件，以便 BCBSM 的每个人都可以访问该系统。这是将该工具扩展到更多员工的第一步，因为大多数员工已经习惯通过 Outlook 日历预订会议。该系统还提供了激活其他功能的灵活性，以响应未来的组织需求和不断变化的工作场所。
运营影响
数量效益
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