下载PDF
Meeting the Changing Support Needs of the University Across Five Campuses and Internationally
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
用例
- 远程协作
服务
- 系统集成
- 云规划/设计/实施服务
挑战
The University for the Creative Arts (UCA) was facing challenges around remote support on both the business and technical sides. The biggest challenge was supporting an increasing number of staff working remotely and travelling internationally as part of the University’s recruitment and internationalisation strategies. Together with the growing number of different devices being used by staff connecting to the network, this placed new challenges on the University’s service desk and support teams when it came to dealing with requests. UCA has a diverse IT environment to support, incorporating more than 1,500 Apple desktops and laptops; more than 1,450 Windows-based desktops and laptops; a variety of mobile devices, including iPads and BlackBerry devices; and an increasing number of servers, switches and wireless access points. On top of this, there is demand to support mobile devices as BYOD (bring your own device) becomes more popular at UCA.
关于客户
The University for the Creative Arts (UCA) is a specialist university formed to foster a unique community for its students around subjects including fine art, digital media, journalism, animation, crafts, fashion and photography. UCA has five campuses and several annex sites across the South-East of England, including Chatham Historical Dockyards and Maidstone TV Studios. A small IT support team provides in-house IT support to more than 800 staff and 6,500 students at UCA. James Davies, IT Customer Services Manager at UCA, was responsible for evaluating the University’s approach towards remote support services and decided to look for alternatives to the existing methods and tools following discussions with senior management.
解决方案
The evaluation phase led to Davies and Tempest narrowing down the potential choice of solutions to those based on a Software-as-a-Service (SaaS) model or a remote support appliance. “As Bomgar’s appliance is hosted within our network, the amount of control over access levels was an immediate advantage as this made for easy, secure integration into Active Directory. When we looked at the cloud-based and SaaS options, there wasn’t the same level of granular control and security available, and they were also reliant on the reliability of the vendor’s systems,” commented Davies. “Finally, the ability to support Macs, Windows PCs, tablets and other devices through one, centralised solution made Bomgar the obvious choice.” Following the evaluation, the team at UCA bought a Bomgar B200 appliance and installed it within the University’s data centre. The Enterprise version of the Bomgar solution includes an integration with Intel vPro, which allows the IT support teams to control vPro-enabled devices below the operating system. This means that UCA IT staff can deal with complex issues affecting the underlying PC hardware, such as BIOS changes and hardware diagnostics without having to be physically in front of the machine.
运营影响
数量效益
相关案例.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
