Milford Police Department Improves Efficiency

技术

功能应用 - 企业资源规划系统 (ERP)

适用行业

安全与公共安全

适用功能

商业运营

用例

监管合规监控
远程资产管理

服务

系统集成

挑战

The Milford Police Department (MPD) was struggling with an outdated policy and procedure management system that relied heavily on paper folders. This made it difficult for officers to locate documents and determine if they were current. The system was not in line with state accreditation standards, which required a more efficient and organized method of managing policies and procedures. The department needed a solution that would allow them to easily access, track, and archive their policy documents.

关于客户

The Milford Police Department (MPD) is based in Connecticut and was founded in 1915. It has grown from six officers to over 150 employees and volunteers. The department provides policing services to more than 53,000 people and has various subdivisions including administrative services, a crime prevention unit, identification bureau, investigative services, marine patrol/ dive team, narcotics and vice squad, patrol, special response team (SRT), state certified training academy, traffic services, and a youth bureau. Each of these subdivisions has its own policies and procedures that must be maintained to ensure state accreditation.

解决方案

After comparing several database and software solutions, MPD chose NAVEX Global’s PolicyTech policy management software. This software allowed the department to move their policies from paper folders to a centralized electronic database that was easily accessible from any computer. The software also had an archive function that saved each version of every document for later reference. The software's tracking features ensured that each employee had read and understood the department policies and procedures that applied to their job. The software also automatically archived old policies when a new version was issued.

运营影响

MPD moved their policies from folders and file cabinets to the security of their servers.
Officers have access to policies and procedures via any internet connection. Policies are searchable through a variety of key-words, division titles, and dates.
MPD uses PolicyTech to create and monitor the process for drafting, review, and approval of new documents.