下载PDF
Software AG > 实例探究 > Model Processes for Enterprising Bank
Software AG Logo

Model Processes for Enterprising Bank

技术
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
适用功能
  • 商业运营
  • 人力资源
用例
  • 监管合规监控
  • 过程控制与优化
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Fibabanka, a private bank in Turkey, was facing several challenges. The bank had ambitious growth targets and was dealing with disruption within the banking industry. Regulatory pressure was also increasing, with the Banking Regulation and Supervision Authority pushing banks to create process flowcharts. Fibabanka was using Microsoft Visio, which was not fit for purpose as it didn't link processes, create a process library, or attach duration information or definitions. The bank needed to apply its digital ambitions to its internal landscape to meet these challenges.
关于客户
Fibabanka A.Ş. is a private bank in Turkey. It was established through the acquisition of the Turkish arm of Millennium Banco Comercial Português by the prominent businessman Hüsnü Özyeğin’s Fiba Group, in 2010. As of January 2018, Fibabanka provides a wide range of financial services to its corporate, commercial, SME, retail, agricultural and private banking customers with 1,664 employees through a distribution network of 81 branches in 21 cities, ATMs, call center, internet and mobile banking platforms. The bank has ambitious growth targets and is dealing with disruption within the banking industry.
解决方案
Fibabanka decided to use ARIS Architect & Designer from Software AG to meet its challenges. The bank implemented ARIS onto its servers with the help of local partner, Consulta. The Business Process Management (BPM) team at Fibabanka now uses ARIS Connect to publish newly modeled processes collaboratively. The bank has also improved communication between business and IT departments, who all speak the same process language. In fact, process literacy has surged across the bank because everyone uses ARIS. Even bank tellers refer to ARIS models for everyday activities like opening a new bank account.
运营影响
  • Banking procedures are being modeled & revised ones are now 50% shorter
  • Leaner operations and consistent customer experiences
  • Direct alignment between business and IT
数量效益
  • Annual mobile banking growth of 125%
  • Internet banking growth of 74%
  • Transactions increasing by more than 200%

相关案例.

联系我们

欢迎与我们交流!

* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

Thank you for your message!
We will contact you soon.