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Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 采购
用例
- 过程控制与优化
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
挑战
The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications.
关于客户
This multinational professional services firm operates on a global scale, with employees spread across various regions. The firm provides a wide range of engineering and professional services, catering to diverse industries and sectors. With a large workforce, the company faces the challenge of managing software requests and installations efficiently. The firm aims to streamline its IT operations to enhance productivity and improve the relationship between employees and the IT department. By implementing automated solutions, the company seeks to reduce unnecessary software spending and free up the IT team to focus on core tasks and new projects.
解决方案
The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes. This solution automates the software delivery process, ensuring that users are fully informed of the cost implications before making any software requests. The automation of the approval and installation process not only saves time but also reduces the burden on the IT team, allowing them to focus on more strategic tasks.
运营影响
数量效益
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