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MyJar
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 系统集成
- 培训
挑战
在选择 Aptean Respond 之前,MyJar 使用多个 Excel 电子表格来跟踪和管理投诉。这个过程虽然艰巨,但还是可以忍受的。快进到今天,经历了快速增长的 MyJar 做出了以客户为中心的决定,制定了专门构建的解决方案来支持其蓬勃发展的业务。事实证明,将数据存储在多个位置是一种低效的日志记录系统。案件处理人员浪费了时间搜索关键信息,管理人员很难提取 MI。没有简单的方法来监督团队的表现;在许多不同的平台上记录信息意味着人为错误和不一致很难识别。MyJar 需要一个能够匹配他们提供的服务质量的系统,并开始寻找不仅可以提高效率,而且可以有针对性地进行培训并防止错误再次发生的解决方案。
关于客户
MyJar 是一家短期和长期高成本信贷提供商,致力于提供卓越的客户服务。MyJar 支持团队秉承“随时为您服务”的宗旨,每周 7 天工作,为希望讨论贷款状况、了解当前余额或报告任何困难的客户提供即时支持。MYJAR 是一家提供在线贷款的国际金融服务公司。自 2008 年成立以来,他们已发放了 200 万笔贷款,贷款总额超过 5 亿英镑。他们的流程透明,愿景简单:负责任地为客户提供一条途径,让他们能够以更低的利率在更长的时间内获得更大额度的贷款。
解决方案
实施包是选择 Aptean Respond 的关键因素。Aptean 的销售和解决方案顾问清楚地概述了推出程序以及实施每个阶段的预期。该系统的透明度在竞争对手中脱颖而出,他们说“除非您精通 IT 技术,否则很难理解它是否简单”。MyJar 在联系 Aptean Respond 后两个月内就部署了 Aptean Respond,实施后的几周内,所有案例都已记录下来并在 Aptean Respond 中处理。MyJar 遍布欧洲的投诉处理人员每天都使用 Aptean Respond 进行收件箱管理、处理案例以使其处于解决状态并记录投诉的接受情况及其相关的赔偿付款。在现场培训的帮助下,实施过程非常顺利。处理人员花了一周时间掌握 Aptean Respond,并在 5 天内能够记录和跟踪新的入站投诉。在接下来的 10 天内,Aptean Respond 完全配置为满足 MyJar 的需求。系统内的新响应模板取代了以前存储在 Word 中的模板库,并添加了几个新字段,以便可以提取更多数据来制作 MI。
运营影响
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”