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NAVEX > 实例探究 > Navicent Health Builds a Knowledge Management Ecosystem With PolicyTech®
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Navicent Health Builds a Knowledge Management Ecosystem With PolicyTech®

技术
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 医疗保健和医院
适用功能
  • 质量保证
用例
  • 过程控制与优化
  • 监管合规监控
服务
  • 系统集成
挑战
Navicent Health was cited for document control issues with their internally-built SharePoint repository. This led to the task of building ISO 9001 2015 certified policy and procedure management systems for all Navicent hospitals. The challenge was to create and maintain a standardized work environment with consistent document management, information control, and knowledge sharing across the enterprise, which included 12 entities and about 12,000 documents.
关于客户
Navicent Health was incorporated on November 17, 1994 as a nonprofit corporation whose purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities toward the mission: “Together, we elevate health and well-being through compassionate care.” Today, Navicent Health serves Central and South Georgia with more than 1,000 beds for medical, surgical, rehabilitation and hospice purposes, offers over 53 specialties in more than 50 facilities throughout the region, and hosts over 100 medical residents and fellows.
解决方案
Navicent adapted PolicyTech as the foundation of their policy and procedure management system. They transitioned from an online collection of policies to a managed process of standardized document control through an evidence-based, data-driven approach to understanding and meeting stakeholder requirements. They crafted strategic plans to manage internal and external knowledge transfers. Ultimately, Navicent created a knowledge management ecosystem consisting of 4 key elements: A system, founded on PolicyTech, that enabled Navicent to create an easily accessible well of knowledge through visible workflows and dashboards. A process that utilizes electronic workflows and automation to standardize work, perform audits, conduct reporting and apply corrective action. A transformational culture that challenges traditional paradigms and rewards innovation. Continuous improvement through an outcome-based approach that measures the impact of actions across the enterprise.
运营影响
  • Navicent was able to significantly increase workflow efficiencies.
  • As process control increased, the organization found that waste and non-conformities decreased.
  • Navicent also saved approximately 40,000 delays in PolicyTech workflows by leveraging reporting, dashboards, and email escalations for past-due tasks.
数量效益
  • DNV GL non-conformity reductions of 51%
  • 80% reduction of internal audit non-conformities

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