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NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 边缘计算与边缘智能
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
挑战
由于 IT 平台过时,该公司的 IT 团队在数字化转型项目中面临挑战。他们正努力将应用程序转移到异地共置设施,升级到核心的 40G 基础设施以提高服务性能,并推出新的云平台以更好地支持家庭用户的业务服务访问。此外,他们还面临着当今的挑战,例如可靠地监控其多层企业设施中的无线网络,以及提高传统回溯故障排除流程的效率。IT 领导者还致力于改善 IT 协作并减少正在使用的供应商工具集的数量。
关于客户
客户是一家总部位于美国的领先金融和保险服务公司。该公司拥有数百万客户,年收入达数十亿美元。他们在众多业务中心、数据中心、联络中心、地区办事处和家庭办公地点雇佣了数万名训练有素的主题专家 (SME) 和代理。该公司明白,当他们在 SME 和代理使用的语音和 Web 平台上提供高质量的客户体验时,他们扩大市场覆盖范围和留住客户的能力就会变得更加容易。
解决方案
该公司选择了 NETSCOUT 的 nGeniusONE 服务保证解决方案,以提供当前迁移需求和长期网络和性能管理要求所需的可视性和分析。该解决方案包括 nGeniusONE 智能分析平台、用于 40G 的 InfiniStreamNG 软件设备、带有集中式 nGenius 数据包流系统结构管理的 nGenius 数据包流操作系统 (PFOS) 软件、带有 nPoints 的 nGeniusPULSE 虚拟和硬件服务器以及用于 NetFlow 的 nGenius Collector。该解决方案为 IT 团队提供了监控端到端服务交付所需的网络链路级别可视性。nGeniusONE 服务依赖性视图对于帮助他们了解单个应用程序性能所涉及的所有服务依赖性至关重要,并且他们在过渡规划中考虑了这些元素以确保迁移成功。
运营影响
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”