下载PDF
New Continuum Partnership Proves to Be Upgrade for DWP Information Architects
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- 医疗保健和医院
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 云规划/设计/实施服务
- 网络安全服务
挑战
DWP Information Architects faced the challenge of providing high-quality technical support and maintaining a sufficient level of customer communication to leave clients well satisfied. The company needed to ensure that their IT systems were secure and fully operational, especially for their professional services clients who are under heavy pressure to comply with rules and regulations governing storage and dissemination of customer data.
关于客户
DWP Information Architects, based in California’s San Fernando Valley, has been providing IT solutions and managed support services to small businesses since 2002. The company, led by President Denis Wilson, employs four full-time staff and a dozen highly skilled contract techs. DWP’s client base primarily consists of professional services, including healthcare and accounting firms, which rely on DWP to keep their IT systems secure and operational. The company is known for its excellent communication with customers, ensuring they are well-informed about the work done on their behalf.
解决方案
DWP Information Architects partnered with Continuum, which acquired the managed services business from Zenith Infotech in 2011. The partnership brought significant improvements, particularly in the Network Operations Center (NOC) and the Virtual Help Desk. The NOC leverages a proprietary remote monitoring and management (RMM) software agent to address IT irregularities before they become major problems. Continuum’s team engaged with DWP to correct RMM settings, enhancing the system's effectiveness. The Virtual Help Desk, staffed by a responsive team, also saw improvements in service quality, acting more like an in-house team rather than an outsourced adjunct.
运营影响
数量效益
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.