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New York State Office for People with Developmental Disabilities
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
服务
- 系统集成
- 软件设计与工程服务
挑战
纽约州残障人士办公室 (OPWDD) 为 128,000 多名个人提供协助,作为他们的受托代理人或监护人来管理他们的财务。大约有 2,000 人在该州十几个地点处理这些财务管理任务。30 年来,该机构一直依赖于州政府创建的名为“客户现金”的系统,这要求 OPWDD 员工花费大量时间在过时的独立字符型 PC 上跟踪和协调每个客户的收入和支出。此外,OPWDD 业务办公室使用的软件无法与居民护理提供商或州机构使用的不同系统进行通信。办公室和机构之间缺乏联系是一个关键问题。旧系统无法在站点之间进行通信。
关于客户
纽约州残障人士办公室 (OPWDD) 是一家州政府机构,总部位于纽约州奥尔巴尼,在纽约州各地设有 12 个办事处。该机构为超过 128,000 名残障人士提供服务,负责核算和审计每位客户的财务状况。该机构雇用了大约 2,000 名员工负责这些财务管理任务。30 年来,该机构一直依赖于州政府创建的名为“客户现金”的系统,该系统要求 OPWDD 员工花费大量时间在过时的独立字符型 PC 上跟踪和协调每位客户的收入和支出。该机构的业务办公室使用的软件无法与居民护理提供者或州政府机构使用的不同系统进行通信。
解决方案
州政府决定购买 Acumatica 及其财务、项目会计和分发套件,并授予永久许可。由于它位于其服务器场内,因此州政府无需在硬件上投入更多资金。OPWDD 于 2015 年 2 月推出了 Acumatica,并在其约三分之一的地点实施了新系统。Acumatica 的许可模式允许无限用户,这也给他们留下了深刻的印象。自定义 Acumatica 的能力也让 OPWDD 用户受益匪浅。他们能够让它看起来几乎就像他们 30 年来每天使用的东西一样。合伙人 Patricia Bennett 对此表示同意,并指出他们能够使用 Acumatica 的工具和基础设施为 OPWDD 构建“完美的解决方案”,“因为我们定制了软件以满足他们的需求。”
运营影响
数量效益
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