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Oldcastle Precast Case Study

技术
  • 应用基础设施与中间件 - API 集成与管理
  • 基础设施即服务 (IaaS) - 混合云
  • 平台即服务 (PaaS) - 连接平台
适用行业
  • 建筑与基础设施
服务
  • 云规划/设计/实施服务
  • 系统集成
挑战
Oldcastle Precast, a leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States, faced a significant challenge due to its rapid growth through acquisitions. While these acquisitions expanded the company's reach and audience, they also led to a lack of systems consolidation, negatively impacting customer satisfaction. The company had been using manual, custom-coded point-to-point integration to connect CRM tools such as Salesforce and MS Dynamics AX and project management tools like Clarizen, Box, Piece Tracker, and GoFormz. However, this approach was not scalable or cost-effective. As Oldcastle continued to expand, the lack of a centralized, scalable, and repeatable integration solution made it increasingly challenging to integrate the acquired on-premises systems and data into the central cloud infrastructure. The company needed a hybrid integration platform to meet the full spectrum of their needs.
关于客户
Oldcastle Precast is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. With more than 80 locations nationwide, their products are always close at hand. Oldcastle works with contractors and local building firms to deliver on their projects in a timely basis. The company’s goal is to provide a one-stop shop for building materials ranging from roofing and siding, all the way to asphalt and concrete. Specifically, their project management business unit works on client projects using their 1,200 local companies that are part of their network of operations to execute. Oldcastle distributes materials to the client location and a timely project delivery ensures maximum revenue and client satisfaction. In the past few years, Oldcastle has grown largely through acquisitions of various materials, distribution, and project management firms. While the acquisition activity expanded their reach and audience, it also led to a lack of systems consolidation that negatively impacted customer satisfaction. To increase the quality of customer service and ensure their place as the leading manufacturer for the next 10 years, Oldcastle had to standardize on technology across the company to streamline operations and set the company up for future success.
解决方案
Oldcastle selected MuleSoft's Anypoint Platform to integrate all aspects of their new infrastructure and drive greater enterprise agility. The hybrid integration capabilities and long-term vision led Oldcastle to select Anypoint Platform, which can run both in the cloud and on-premises. The first project with MuleSoft was creating a project automation platform to allow project managers to track projects from creation of sale throughout the lifecycle and completion of the project. Oldcastle chose Salesforce as the single source of client data and began integrating Salesforce and Clarizen. Once Salesforce and Clarizen were integrated, project managers could log in to Clarizen, and view all client and project details in one location, ensuring all projects were delivered on time and under budget. The second project they chose to tackle was integrating GoFormz with Salesforce. Now that the two applications are fully connected, the problem report is pulled directly into the client's Salesforce account and the project manager can resolve any problems immediately, ensuring that equipment issues don't affect the project timeline.
运营影响
  • Speed of innovation and delivery of integrations has increased drastically.
  • Reduced customer service time from 4 hours to 4 minutes.
  • 4X increase in productivity due to time saved manually entering project data.
数量效益
  • Reduced customer service time from 4 hours to 4 minutes.
  • 4X increase in productivity due to time saved manually entering project data.

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