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Onebyte Evolves to MSP 2.0 with Continuum
技术
- 网络安全和隐私 - 安全合规
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 监管合规监控
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
挑战
Onebyte, a U.K.-based managed service provider, faced significant operational challenges as it grew from a one-person break-fix business to a full-fledged hosted desktop provider with a staff of 10. Despite adopting a managed services model, the company found itself overwhelmed by daily customer issues, leading to frustration and disillusionment among the team. Hiring additional operations staff did not alleviate the problem, as repetitive issues and signal noise prevented the team from addressing root causes effectively. The company needed a solution to streamline operations, reduce repetitive issues, and enable the team to focus on higher-level tasks.
关于客户
Onebyte is a managed service provider (MSP) based in the United Kingdom. Initially starting as a one-person break-fix business, the company has grown into a full-fledged hosted desktop provider with a staff of 10. Onebyte aims to deliver greater value to its customers by playing a more strategic role in their business operations. The company focuses on advancing IT maturity for its clients, helping them improve their business processes and achieve better outcomes through technology. Onebyte's customer base primarily consists of small and medium-sized businesses (SMBs) that benefit from the company's proactive approach to IT management and support.
解决方案
To address its operational challenges, Onebyte implemented Continuum Command, which leverages the Continuum Network Operations Center (NOC) to manage server issues and reduce ticket volumes. This initial step had an immediate positive impact, solving long-standing server problems and freeing the team from daily firefighting. Encouraged by these results, Onebyte outsourced its help desk to Continuum, allowing the team to focus on higher-level tasks and strategic initiatives. Additionally, Onebyte adopted Continuum Recover for comprehensive backup and disaster recovery, ensuring seamless integration with the Continuum NOC. The company is also incorporating Continuum Fortify services into its offerings to enhance security and compliance for its customers. This suite of Continuum solutions has enabled Onebyte to transition to a more proactive customer engagement model, which CEO Warren Pountain refers to as MSP 2.0. This model allows Onebyte to play a strategic role for its SMB customers, helping them leverage technology to improve ROI, profitability, and reduce risk.
运营影响
数量效益
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