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Overcoming Paperwork Bottlenecks
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 过程控制与优化
- 监管合规监控
服务
- 软件设计与工程服务
- 系统集成
挑战
Grant Thornton 是一家快速发展的专业服务公司,位于爱尔兰。由于纸质流程依赖于打印表格、Excel 电子表格和间歇性电子邮件通信,该公司面临着效率低下的问题。该公司遇到了瓶颈和普遍的低效率,尤其是在其职位评估流程中。在完成客户任务后,受训人员会填写表格、打印出来,然后交给他们的经理,经理会根据每项任务对他们进行评分,然后再将其交给管理员,由他们手动输入 Excel 电子表格。该公司尝试集成附加应用程序来改进与 Microsoft SharePoint 的工作流程,但效果并不令人满意。
关于客户
Grant Thornton 是爱尔兰发展最快的专业服务公司之一。该公司以创新方式和最高标准为客户提供广泛的金融和商业服务而自豪。该公司一直对利用技术解决问题感兴趣,并正在寻找方法来改善其爱尔兰七个办事处(约 1,400 名员工)之间的内部流程。该公司之前曾采用 Microsoft SharePoint 来更好地管理文档,但尝试集成附加应用程序来改进工作流程并不令人满意。
解决方案
FlowForma Process Automation 是一款基于 SharePoint 的无代码解决方案,被推荐给 Grant Thornton。该解决方案用自动化数字“流程”取代了零散的纸质记录,从而改变了业务流程。该公司的职位评估纸质记录首次被单一数字旅程所取代,该旅程无缝涵盖了受训人员、经理和管理员。客户接受流程也实现了自动化,与时间和计费应用程序集成,以降低新客户入职时的风险。另一个流程是数据访问请求,这是满足 GDPR 要求的及时解决方案,使人们能够全面披露公司保留的有关他们的个人信息。
运营影响
数量效益
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
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Case Study
Wittmann EDV-Systeme launches IT monitoring services
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Case Study
Uncovering behavioral insight to help reward and retain the best employees
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Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.