Overcoming Tribal Knowledge: TechQuarters' Journey to Streamlined Business Processes

技术

基础设施即服务 (IaaS) - 云计算

适用行业

教育
设备与机械

用例

时间敏感网络
虚拟培训

服务

云规划/设计/实施服务
培训

挑战

TechQuarters 是一家专注于云解决方案的 IT 公司，随着业务开始增长，面临着重大挑战。该公司正在努力解决部落知识问题，即信息由个人掌握，而不是整个团队都可以访问。业务流程和程序缺乏集中式系统导致运营效率低下和不一致。团队必须向新员工反复教授每个流程，这非常耗时，并且会导致任务执行方式发生变化。此外，随着公司规模的扩大以及需要服务的客户数量的增加，流程和程序的手动记录已被证明是不够的。该团队需要一个能够简化运营并提高员工效率的解决方案。

关于客户

TechQuarters 是一家总部位于伦敦的 IT 公司，帮助企业利用云解决方案来满足其 IT 需求。作为微软解决方案的领先供应商，其核心产品之一是微软云解决方案。该公司提供如何利用云技术的每项功能来发挥其优势的指导，提供精心设计的培训解决方案和专门的客户支持团队。 TechQuarters 非常自豪能够与企业合作，更好地了解他们的服务并帮助他们实现目标。该公司目前拥有超过43名员工，致力于帮助中小企业抓住云机遇。

解决方案

TechQuarters 在 SweetProcess 中找到了他们的解决方案，这是一款工作流程软件，使他们能够在团队成员之间均匀分配知识并创建更高效的员工队伍。该软件提供了他们所需的灵活性，可以整合分散在不同地方的各种物品，从而使操作更加顺畅。 SweetProcess 使 TechQuarters 能够记录可用的流程和程序，创建对员工有用的全面且易于使用的指南。该软件还充当集中知识库，确保所有员工（无论是新员工还是老员工）都可以访问他们所需的任何工作指令。这消除了部落知识的问题，并使新员工的任务变得更容易。此外，SweetProcess 被证明是员工培训、入职和离职的一个有价值的工具，并且允许清晰的文档版本控制。

运营影响

The implementation of SweetProcess has brought about significant operational improvements at TechQuarters. The software has effectively eliminated the issue of tribal knowledge, ensuring that all employees have access to the information they need to perform their tasks efficiently. This has not only streamlined operations but also improved consistency in how tasks are performed. The centralized knowledge base has made it easier for new employees to get up to speed, reducing the time and effort previously spent on teaching each process. Furthermore, SweetProcess has enhanced customer satisfaction by enabling the team to deliver on their promises more effectively. The software has also been instrumental in training new employees and preparing established employees for new roles or responsibilities.

数量效益

TechQuarters plans to double their business in the next two to three years with the help of SweetProcess.
The company has over 43 employees, all of whom now have access to a centralized knowledge base thanks to SweetProcess.
The software has allowed for clear document versioning, reducing confusion and improving efficiency.