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Parker Hannifin’s WebFOCUS Reporting Systems Improves Customer Service Delivery Metric
技术
- 分析与建模 - 实时分析
适用功能
- 离散制造
- 质量保证
用例
- 质量预测分析
- 过程控制与优化
服务
- 系统集成
挑战
Parker Hannifin Corporation, a leading diversified manufacturer of motion and control technologies, was facing a challenge in deriving focused, customized reports from data stored on the corporate mainframe. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth. However, measuring the results in a quantitative way wasn’t easy as IT professionals had to supply continually updated information about the many tasks and transactions contained in the Win Strategy metrics. The company needed to create an integrated, enterprise-wide reporting environment that allows users to easily obtain customized reports based on focused subsets of data from the corporate mainframe, and other data sources in the future.
关于客户
Parker Hannifin Corporation is the world’s leading diversified manufacturer of motion and control technologies. Headquartered in Cleveland, Ohio, the company provides precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. The Parflex division, part of Parker Hannifin’s Fluid Connectors Group, offers an extensive selection of hose, tubing, fittings, and accessory products for specific fluid-handling applications. The company had committed itself to a corporate-wide Win Strategy – a comprehensive continuous-improvement program based on a three-tiered foundation: premier customer service, strong financial performance, and profitable growth.
解决方案
Parker Hannifin Corporation adopted WebFOCUS, a reporting software that could connect directly with IMS, VSAM, and other mainframe database structures. The software was also attractive due to its broad applicability and ease of use. Using WebFOCUS, the company created a reporting environment that provides flexible, simplified access to the information required by many different departments and functional groups. It allows managers to analyze and improve metrics to support the goals of the Win Strategy – setting new standards for best practices in their industry. The Parflex division used WebFOCUS to create hundreds of customized reports, which would not have been possible using the old reporting methods. Parflex uses a Lotus Notes front-end as the gateway to a categorized selection of self-service reports.
运营影响
数量效益
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