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Twilio > 实例探究 > 使用 Twilio 扩展远程监考考试:案例研究
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Prometric's Transformation: Delivering Remotely Proctored Assessments at Scale with Twilio

技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 传感器 - 相机/视频系统
适用行业
  • 教育
  • 玻璃
适用功能
  • 质量保证
用例
  • 施工管理
  • 实验自动化
服务
  • 测试与认证
挑战
当许多考试中心因 COVID-19 大流行而于 2020 年初停止现场运营时,虚拟考试平台因从现场考试到远程监考考试的急剧且加速的转变而面临着新的压力。现有的远程测试解决方案并不是为了应对需求的增长而构建的,因此无法实现可扩展性。
关于客户
Prometric 是行业领先的测试和评估提供商。他们需要快速满足远程监考考试的需求,同时又不影响安全性和可靠性。
解决方案
Prometric 与 Twilio 合作伙伴 Greyshore Associates 和 Twilio 的专业服务团队合作,使用 Twilio Flex 和可编程视频在不到四个月的时间内快速重新启动了 ProProctor 解决方案。他们根据具体规格在可定制的 Twilio Flex 应用程序平台上构建了“单一管理平台”UI。 Twilio Flex 和可编程视频提供了可扩展的基础设施、定制的用户界面以及清晰可靠的视频连接。
运营影响
  • The integration of Twilio Flex and Programmable Video into the ProProctor platform has significantly improved the remote exam experience for both candidates and proctors. Candidates now enter a video-enabled self check-in process where they are guided through a series of steps to prepare for the exam. They then video chat with a live agent who assists them through the remainder of the check-in process and monitors their progress throughout the exam. This has not only reduced the technical and impersonal nature of completing assessments through an online portal, but also increased the confidence of test takers in the platform. Furthermore, with the rich set of analytics provided by Flex insights, Prometric can support large volumes of candidates testing concurrently and measure the user experience. Looking forward, Prometric plans to explore additional use cases to continue enhancing the remote assessment experience.
数量效益
  • Launched the revamped ProProctor solution in less than 4 months
  • Increased concurrent test session capabilities by 80 percent
  • Achieved a 50 percent decrease in dropped video connections

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