Ratcliff IT Success Story

技术

平台即服务 (PaaS) - 连接平台
网络安全和隐私 - 安全合规
平台即服务 (PaaS) - 数据管理平台

适用行业

Professional Service
Software

适用功能

商业运营
质量保证

用例

网络安全
远程资产管理

服务

系统集成
云规划/设计/实施服务
网络安全服务

挑战

Ratcliff IT faced the challenge of moving beyond commodity support to offer differentiated expertise and services. The company struggled to build deeper relationships with clients while their top technical minds were occupied with routine tasks like programming RMM tools and reading logs. This situation hindered their ability to add value as a trusted partner. Ratcliff IT needed a solution that would allow them to focus on more strategic activities and build a sustainable, scalable business. They evaluated various management options and found that Continuum Command offered the best service on the market. The goal was to free up their staff from background support tasks so they could concentrate on adding value to their clients.

关于客户

Ratcliff IT is a U.K.-based managed service provider (MSP) that aims to deliver high-quality IT services to its clients. The company focuses on building strong relationships with its customers by providing reliable and efficient IT support. Ratcliff IT is committed to using best-in-class tools and services to ensure excellence in their offerings. The company has a strong emphasis on security services and aims to differentiate itself from other MSPs by building a robust security practice. Ratcliff IT is also focused on helping small businesses leverage cloud technologies through a hybrid cloud strategy. The company values predictability in costs and margins, which allows them to manage their business more effectively and pursue new opportunities.

解决方案

Ratcliff IT implemented Continuum Command to handle background support tasks through a Network Operations Center (NOC). This allowed their staff to focus on adding value as trusted partners rather than being bogged down by routine tasks. In addition to Continuum Command, Ratcliff IT developed a strong security practice backed by Continuum Fortify and the Continuum Security Operations Center (SOC). The integrated portal for both NOC and SOC simplified operations, enabling the team to learn one system and apply it across different tools. This approach ensured that Ratcliff IT could deliver consistent excellence in their services, meeting client expectations and building trust. The fixed costs and pay-as-you-grow model of Continuum allowed Ratcliff IT to predict and manage gross margins for each client, providing a firm foundation for business expansion.

运营影响

Ratcliff IT was able to deliver better service and higher value without increasing headcount, thanks to the support from Continuum Command and Fortify.
The company built a strong brand in security services, allowing them to pursue new opportunities and differentiate themselves from competitive MSPs.
The integrated NOC and SOC portal simplified operations, enabling the team to focus on strategic activities rather than routine tasks.

数量效益

Continuum’s pay-as-you-grow pricing model helped Ratcliff IT manage its margins for optimal profitability.
The fixed costs associated with Continuum services allowed Ratcliff IT to predict and manage the gross margin for each client.