下载PDF
RATIONAL AG's Transformation Journey with Celonis: Enhancing Efficiency and Customer Experience
技术
- 分析与建模 - 过程分析
- 网络安全和隐私 - 身份认证管理
适用行业
- 设备与机械
- 矿业
适用功能
- 采购
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
挑战
RATIONAL AG 是一家领先的烹饪设备供应商，其销售和客户服务流程面临着挑战。尽管是一家技术驱动型公司，RATIONAL 意识到他们的流程管理是静态的，而且他们的文档并不能反映流程的实际状态。这种缺乏透明度阻碍了他们提供完美客户体验的能力，而这是该公司的首要任务。作为 2019 年启动的卓越销售计划的一部分，RATIONAL 旨在提高销售和客户服务的流程效率、加快销售周期并提高客户满意度。然而，他们需要一个可以为他们提供清晰、准确的流程视图的工具。
关于客户
RATIONAL AG 是一家拥有近 50 年历史的德国制造商。该公司为世界各地最挑剔的食品专业人士提供一流的烹饪设备，包括餐厅、酒店、医院、学校、幼儿园，甚至啤酒节厨房的厨师。 RATIONAL 莱欣诺作为技术驱动的合作伙伴而自豪，能够为客户提供可靠的创新和交付。公司的主要目标是确保客户满意度，这是公司整个 DNA 的基础。为了实现这一目标，RATIONAL 莱欣诺 致力于按时交付高质量的商品，并在每个客户接触点提供积极的体验。
解决方案
RATIONAL 转向流程挖掘工具 Celonis，以获取透明度并实现流程卓越性。他们于 2019 年开始了流程挖掘之旅，在美国、法国和日本开展了三个试点项目。使用 Celonis，RATIONAL 能够识别并解决隐藏在其业务深处的流程差距。他们发现订单管理中存在大量手动、低效的工作流程，并能够标准化其主数据。 2021 年，RATIONAL 实施了 Celonis 的执行管理系统 (EMS) 和订单管理执行应用程序。该应用程序利用人工智能和自动化，帮助 RATIONAL 完全控制未结订单。它提供基于角色的视图，帮助客户服务经理引导流程并跟踪进度，并使订单管理专家能够根据公司目标采取果断行动。
运营影响
数量效益
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
