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Incorta > 实例探究 > 为 STC 提供实时洞察以提高性能
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Real-time Insights Revolutionize STC's Operations with Incorta

技术
  • 分析与建模 - 实时分析
适用行业
  • 设备与机械
用例
  • 实时定位系统 (RTLS)
  • 时间敏感网络
挑战
孤立的数据和系统导致可见性和性能不佳
关于客户
stc 的解决方案使用多个数据源来监控有关客户端网络节点的信息,每个数据源包含数百万条记录。特工必须分别调查五个系统才能找到网络问题的根源。周报和月报需要两到三天才能完成。
解决方案
一个加速解决问题并提供见解的平台
运营影响
  • The implementation of Incorta has revolutionized the operations at solutions by stc. The tool's ability to read directly from different sources without data modeling and ETL has enabled near real-time analytics. This has given call center agents a comprehensive, 360-degree view into all systems in sub-seconds, significantly reducing resolution time for client-side issues. The company has also seen improvements in key KPIs such as customer satisfaction. The deployment was swift, taking less than two weeks, with migration from old reports to new ones completed within two months. The company is now planning to expand Incorta's footprint to other functions, including its Oracle ERP and Salesforce CRM systems, to further enhance its operations.
数量效益
  • $600K annual savings through immediate reduction of professional services costs.
  • 300% reduction in troubleshooting time due to accelerated agent access to data across all systems with a 360-degree, single-pane view.
  • 2x faster reporting thanks to the rapid loading of data from multiple sources into a single view.

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