下载PDF
RealDefense Boosts Sales Performance with AI-Powered Coaching, Increasing Revenue by 13%
技术
- 分析与建模 - 自然语言处理 (NLP)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 消费品
- 教育
适用功能
- 销售与市场营销
用例
- 网络安全
- 语音识别
服务
- 网络安全服务
- 培训
挑战
RealDefense 的销售额低于预期，而且手动 QA 流程无法提供有数据支持的见解。他们还需要一个解决方案来确保代理遵守销售脚本并从客户互动中捕获有意义的信息。
关于客户
RealDefense 为全球超过 100 万消费者和小型企业提供身份保护和实时技术支持服务。他们在四个国家/地区设有联络中心，最近还扩大了网络聊天作为支持渠道。
解决方案
RealDefense 实施了 Observe.AI 的智能劳动力平台，以获取单一事实来源、改善代理销售行为并提供有针对性的指导。该平台捕获销售验证脚本和代理行为，提供对代理绩效和客户互动的洞察。
运营影响
数量效益
相关案例.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Series Production with Lot-size-1 Flexibility
Nobilia manufactures customized fitted kitchens with a lot size of 1. They require maximum transparency of tracking design data and individual processing steps so that they can locate a particular piece of kitchen furniture in the sequence of processes.
Case Study
American Eagle Achieves LEED with GE LED Lighting Fixtures
American Eagle Outfitters (AEO) was in the process of building a new distribution center. The AEO facility management team decided to look at alternate options for lighting layout that could provide energy and maintenance savings. AEO would need a full-time maintenance employee just to replace burned-out fluorescent tubes.
Case Study
Revolutionizing Rodent Control
From pet- and child-safe traps, to touch-free and live-catch rodent control solutions, Victor continues to stay committed to producing superior products that meet the varying needs of today’s pest control professionals. And, with a long standing history supporting customers in the food processing, service, and retail settings, Victor knew that strict regulations were costing organizations thousands of dollars in excess overhead trying to manage their rodent-control solutions. Trap inspections in these environments are often difficult and time consuming, requiring personnel to manually check a trap’s status multiple times per day, amounting to over six hours of manual labor. Victor is looking for an innovative way to increase operational efficiencies with the use of technology.
