Commusoft > 实例探究 > 改进运营并提高客户满意度：G Jassal All Trades 与 Commusoft 的合作之旅

Revamping Operations and Enhancing Customer Satisfaction: G Jassal All Trades' Journey with Commusoft

适用功能

现场服务

服务

系统集成

挑战

G Jassal All Trades 是一家位于苏格兰格拉斯哥的多行业现场服务公司，该公司正在努力解决脱节且混乱的日常工作流程。该公司向客户提供各种服务，发现平衡各种服务并满足客户期望具有挑战性。缺乏精简的系统正在影响公司的生产力及其提供卓越客户服务的能力。该公司董事 Gurminder Jassal 将情况描述为“一团糟”。鉴于业务的多贸易性质，挑战不仅在于组织任务，还在于轻松区分服务。

关于客户

G Jassal All Trades 是一家多行业现场服务公司，总部位于苏格兰格拉斯哥。该公司位于格拉斯哥西区，为客户提供各种服务。该公司致力于提供卓越的客户服务和无与伦比的服务。该公司由董事 Gurminder Jassal 领导，他在实施变革以改善公司运营和客户服务方面发挥了重要作用。该公司拥有一支由 10 多名员工组成的团队，还通过家庭护理套餐为客户提供分层服务计划。

解决方案

该公司决定在 2017 年实施 Commusoft 的客户旅程计划，以改进其日常运营。从混乱的工作流程到简化的数字系统的转变虽然令人生畏，但却是必要的。借助 Commusoft，G Jassal All Trades 能够更有效地组织他们的任务并区分他们的服务。该公司还致力于通过提供完全的透明度、可用性和服务来提高客户满意度。 Commusoft 的系统可以提前警告客户何时需要服务，从而使公司能够积极主动。除此之外，G Jassal All Trades 还开始通过其家庭护理套餐为客户提供分层服务计划。

运营影响

The implementation of Commusoft's Customer Journey plan has dramatically transformed G Jassal All Trades' operations. The company has moved from a chaotic and disjointed workflow to a streamlined and efficient digital system. This has not only improved the company's productivity but also its ability to balance its various services and meet customer expectations. The company's focus on customer satisfaction has been enhanced with the ability to provide full transparency, availability, and service. The company's technicians have thrived with the new workflows, and the company is now in a position to grow comfortably and continue offering exceptional service.

数量效益

Captured over 60% more services than before the implementation of Commusoft.
The company was able to organize their tasks and distinguish their services more effectively.
Advanced warnings about when a customer would need a service, enabling proactive service.

Revamping Operations and Enhancing Customer Satisfaction: G Jassal All Trades' Journey with Commusoft

联系我们

欢迎与我们交流!