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Benchmark Gensuite > 实例探究 > Revolutionizing Concern Reporting with Incident Management Software & Mobile Quick Response (QR) Code Technology
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Revolutionizing Concern Reporting with Incident Management Software & Mobile Quick Response (QR) Code Technology

技术
  • 功能应用 - 远程监控系统
适用行业
  • 建筑与基础设施
适用功能
  • 商业运营
  • 人力资源
用例
  • 人员跟踪与监控
  • 远程资产管理
服务
  • 系统集成
  • 培训
挑战
The company, a multinational conglomerate with diversified businesses in resources, agribusiness, logistics and energy sectors, was struggling with managing the health & safety of employees and contractors at dangerous worksites. With dozens of sites to manage in hazardous operating environments, the company needed a better system to manage incidents across locations. The company was looking for a solution that could establish a proactive incident management process, provide offline mobile capabilities for easy and unhindered access to concern reporting, and offer a digitized platform to provide visibility to incident management across 115 sites. The company also wanted the solution to have an anonymous concern reporting capability and the ability for contractors to use the system.
关于客户
The customer is a multinational conglomerate business with diversified businesses in resources, agribusiness, logistics and energy sectors. The company is headquartered in India and has an implementation scale of 11 businesses, 115 sites and 15,000 employees. The company operates in hazardous environments and needed a solution to manage the health and safety of its employees and contractors across its various sites. The company was looking for a solution that could help it establish a proactive incident management process, provide offline mobile capabilities for easy and unhindered access to concern reporting, and offer a digitized platform to provide visibility to incident management across its sites.
解决方案
The company chose to work with the Benchmark Digital team to deploy a digitized and Mobile-enabled solution for incidents. The company deployed Benchmark's Concern Reporting software application, which enables employees and contractors to quickly report concerns and near misses for effective concern investigation and corrective action assignment. The company also leveraged the Gensuite Mobile app to incorporate QR code-enabled concern reports, simplifying the entire process. The solution provided a platform for notifying responsible leadership for concern follow-up, identifying systematic trends and leading indicators, escalating concerns to other Benchmark ESG applications for further follow-up, enabling anonymous reporting of concerns & near misses, and enabling contractors to log reports without log in credentials. The solution also offered multilingual options to allow users to work in local language.
运营影响
  • The Benchmark Team fully launched and employees trained in 3 months, using Train the Trainer method
  • The company created posters for their sites including detailed directions on how to report a concern and a QR code to easily access the Concern Reporting app
  • Benchmark awarded certificates to training leads who successfully completed trainings
数量效益
  • 2,800 trained Gensuite Mobile users
  • 5,000+ concern reports logged in 4 months
  • 75% of all concerns reported were Mobile

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